Hello
Scott:
I am a new user (today).
I have been using RealVNC for almost 2 years without a glitch to manage my
customer's PCs. I manage networks, and the one major valuable item we
all know that is missing from RealVNC is the file transfer function. So
today I went searching for the umpteenth time for a VNC solution with this
included - nervous about trying another utility since this one has worked so
well for me.
I spent quite a bit of time
reading about your software, and decided to install it on my main PC in my
office and on one of my remote PCs on another network through the
internet. Everything works fine! It took a little bit of time to get
the GetEngaged systems to connect for the first time, but they finally
did. Because I registered both accounts from the same PC (here at my
office), both accounts captured and store in the registration file that you
download this same IP address. I finally deleted the registration for the
remote PC, re-registered remotely from the other PC using RealVNC, and
re-downloaded both registration files from both locations and reinstalled
those files. Now the connection to the GetEngaged Server is quick and
flawless...it finds the other right away using the "Automatic Search"
feature.
However, I like others, am
having difficulty with the file transfer function. I can transfer from the
remote PC to my local PC (I used a VNC session to execute it), but I can
not get transfer to work in the other direction. The remote PC is running
WIN 98, it has a dedicated IP and has no functional firewall to speak of...I
just have all of the "services" unbound from each other in Network
Properties. My local PC is running WIN 2000, is behind a firewall, and I
have opened up ports 11965 and 4182 in both directions after I read some other
responses you made to "help requests" in the mail-archive.
I've tried the transfer with
the "Accept file transfers with asking for permission each time" checked and
unchecked on the remote PC - no difference. There is no "Accept message
popping up on the remote PC. All I get on my local PC is the Status screen
with the "waiting for approval"...then after about 15 seconds of waiting, I get
and small window with "error #2" with a 15 second countdown on the left, I click OK, then
I have the same ""error #2" window left there, I and click OK.
That's all I get. Sometimes, after clicking OK to the error messages,
Kaboodle on the local PC even freezes the RealVNC connection I have showing the
remote PC, sometimes it disconnects the VPN, and sometimes it it
resets some of my settings to default.
I've spent most of the
afternoon working with it and attempting to figure it out myself, but now I'm
stuck...any suggestions? Do I need both of those ports open in both
directions on my local firewall? I even read all the logs - no indication
there as to what's happening.
Help! And thanks for the
software...great features! Hope this situation can be a learning
scenario for others.
Robert Brannan
