https://bugs.kde.org/show_bug.cgi?id=365212

--- Comment #1 from Harald Sitter <sit...@kde.org> ---
(In reply to pmb from comment #0)
> I logged into the installed version, downloaded the updates, and clicked
> 'Shutdown'. The same action happened again. The logo continued to spin. I
> waited 5 minutes and manually powered down from an electrical switch.

Ok, so, this is fairly important. Did you actually wait >= 5 minutes or did you
wait for what you perceived to be 5 minutes?

If you actually waited for 5 minutes ->
https://freedesktop.org/wiki/Software/systemd/Debugging/#index2h1 -> you'll
want to file a bug report with Ubuntu since this isn't a neon issue.

If you did not wait for actually 5 minutes -> do it please.
- If it does not complete within 5 minutes refer to the debugging instructions
above.
- If it does, also refer to the debugging instructions above (the ones for
eventual shutdown obviously). I am reasonably certain what happens is that an
application crashed on exit and is holding up session shutdown though.

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