On 28.02.2018 16:21, Jaroslaw Staniek wrote:
My story is, more rules, more scared users ignore the BKO. A single thing worth having is not too many rules but editing feature for *wrong* or outdated bug comments that make understanding the report so hard. Many years have passed since the first request and this feature still requires physical SQL access to the database or so, not regular user skills :) Consequence is that I avoid BKO for own reports and go for fully editable Phabricator tasks.
Comment tags are a great way to keep the comment track clean: https://wiki.mozilla.org/BMO/comment_tagging Bugzilla admins can define tags that make the comment automatically hidden. Here are the tags that we use in LibreOffice: https://wiki.documentfoundation.org/QA/BugTriage#Comment_tags
They can also act as useful pointers like "repro-steps" to highlight a useful comment.
The next release of BZ will have comment editing: https://bugzilla.mozilla.org/show_bug.cgi?id=540#c207
Note also the UX roadmaps: https://github.com/mozilla-bteam/bugzilla-ux/wiki/Bugzilla-6-Roadmap https://github.com/mozilla-bteam/bugzilla-ux/wiki/Bugzilla-7-Roadmap Ilmari
