On Wed, Oct 24, 2018 at 10:01 AM Nate Graham <n...@kde.org> wrote: > > From the perspective of someone who triages non-Krita bugs, I would say that > the template has been a big success. My observations (again, for non-Krita > bugs) are as follows: > > 1. Technically adept users are now filing better bugs, because they are > faithfully filling out the template with useful information. > > 2. Users with moderate technical and reading comprehension skills are filing > better bugs, because the template is guiding them through the process in a > way that's helpful. > > 3. Users with low technical or reading comprehension skills are still filing > un-actionable bugs, because they are ignoring the template (e.g. > https://bugs.kde.org/show_bug.cgi?id=400150). But they were already filing > useless bugs before; the bugs are just useless in a different way now. > > I understand that this has not been the experience for Krita's bug triagers > because parts of the template assumes Plasma, and perhaps Krita has a > larger-than-average percentage of users who fall under category 3. What this > really suggests to me is that we need per-product templates. If one size does > not fit all, let's try to make it flexible. This could be a huge win for > well-triaged products like Krita since you guys usually know exactly what > information you want to ask bug submitter, and you can tweak your > Krita-specific template until you find that it substantially improves the > situation handling bugs from group #3.
It'll also be a massive maintainability issue. Given that quite a bit of the pain at the moment seems to be Platform specific variations, could we try splitting it by Windows / MacOS / Linux before following the path of wanting to partition it per product? (Determining whether they're Plasma, GNOME or something else users might be a bit difficult, but those users should hopefully be aware of the different desktop environments) > > Nate Cheers, Ben > > > > ---- On Tue, 23 Oct 2018 14:49:53 -0600 Boudewijn Rempt <b...@valdyas.org> > wrote ---- > > On maandag 8 oktober 2018 21:10:44 CEST Andrew Crouthamel wrote: > > > > > > If someone doesn't want to fill out everything, they don't have to. I've > > > seen plenty of people deleting some of the template or not filling out > some > > > fields. > > > > > > > There's another problem: the template assumes people are using Plasma. > > > > SOFTWARE VERSIONS > > (available in About System) > > KDE Plasma Version: > > KDE Frameworks Version: > > Qt Version: > > > > Over half of bug reports for Krita at least are not even from Linux users, > and > > many Linux users don't use plasma. Without more explanation (like, If you > use > > the KDE Plasma desktop, please...), this part just confuses people like > heck. > > Here's where Krita's bug reports came from in the past 12 months: > > > > Windows: 683 > > linux: 646 > > macOS: 132 > > > > -- > > https://www.valdyas.org | https://www.krita.org > > > > > > > >
