apport information ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed
** Tags added: apport-collected rafaela ** Description changed: I have installed Linux Mint 17.2 Mate(64bit) on my new Acer Aspire E5-573. I am having a problem with wifi. Wireless connection is not working, only wired connection is working. I have a Qualcomm Atheros Device 0042 Wifi card. Here is a output. splinter@splinter ~ $ inxi -Fxz System: Host: splinter Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2) Desktop: N/A Distro: Linux Mint 17.2 Rafaela Machine: System: Acer product: Aspire E5-573 version: V3.72 Mobo: Acer model: ZORO_BH version: Type2 - A01 Board Version Bios: Insyde version: V1.11 date: 04/20/2015 CPU: Dual core Intel Core i3-4005U CPU (-HT-MCP-) cache: 3072 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6784.64 Clock Speeds: 1: 1700.00 MHz 2: 1700.00 MHz 3: 1700.066 MHz 4: 1699.867 MHz Graphics: Card: Intel Haswell-ULT Integrated Graphics Controller bus-ID: 00:02.0 X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1366x768@60.0hz GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes Audio: Card-1: Intel Lynx Point-LP HD Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0 Card-2: Intel Haswell-ULT HD Audio Controller driver: snd_hda_intel bus-ID: 00:03.0 Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic Network: Card-1: Qualcomm Atheros Device 0042 bus-ID: 03:00.0 IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller driver: r8169 ver: 2.3LK-NAPI port: 3000 bus-ID: 02:00.0 IF: eth0 state: down mac: <filter> Drives: HDD Total Size: 1032.1GB (0.5% used) 1: id: /dev/sda model: WDC_WD10JPVX size: 1000.2GB 2: id: /dev/sdb model: SD/MMC size: 31.9GB Partition: ID: / size: 230G used: 4.9G (3%) fs: ext4 ID: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present Sensors: System Temperatures: cpu: 41.0C mobo: N/A Fan Speeds (in rpm): cpu: N/A Info: Processes: 189 Uptime: 19 min Memory: 336.0/3879.3MB Runlevel: 2 Gcc sys: 4.8.4 Client: Shell (bash 4.3.11) inxi: 1.9.17 splinter@splinter ~ $ sudo rfkill list all 0: hci0: Bluetooth Soft blocked: no Hard blocked: no 1: acer-wireless: Wireless LAN Soft blocked: no Hard blocked: no Please help. + --- + ApportVersion: 2.14.1-0ubuntu3.11 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: splinter 1891 F.... pulseaudio + /dev/snd/controlC0: splinter 1891 F.... pulseaudio + CurrentDesktop: MATE + DistroRelease: Ubuntu 14.04 + HibernationDevice: RESUME=UUID=0483444a-0d9a-4215-b36b-4aee75fd9ec0 + InstallationDate: Installed on 2015-08-10 (0 days ago) + InstallationMedia: Linux Mint 17.2 "Rafaela" - Release amd64 20150627 + IwConfig: + eth0 no wireless extensions. + + lo no wireless extensions. + MachineType: Acer Aspire E5-573 + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-38-generic root=UUID=ce5d744c-0341-42b5-af57-4da5721790d8 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.16.0-38.52~14.04.1-generic 3.16.7-ckt10 + RelatedPackageVersions: + linux-restricted-modules-3.16.0-38-generic N/A + linux-backports-modules-3.16.0-38-generic N/A + linux-firmware 1.127.12 + Tags: rafaela + Uname: Linux 3.16.0-38-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 04/20/2015 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V1.11 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: ZORO_BH + dmi.board.vendor: Acer + dmi.board.version: Type2 - A01 Board Version + dmi.chassis.type: 10 + dmi.chassis.vendor: Chassis Manufacturer + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.11:bd04/20/2015:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: + dmi.product.name: Aspire E5-573 + dmi.product.version: V3.72 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1483494/+attachment/4442658/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1483494 Title: WIFI not working on Acer Aspire E5-573 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Linux Mint 17.2 Mate(64bit) on my new Acer Aspire E5-573. I am having a problem with wifi. Wireless connection is not working, only wired connection is working. I have a Qualcomm Atheros Device 0042 Wifi card. Here is a output. splinter@splinter ~ $ inxi -Fxz System: Host: splinter Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2) Desktop: N/A Distro: Linux Mint 17.2 Rafaela Machine: System: Acer product: Aspire E5-573 version: V3.72 Mobo: Acer model: ZORO_BH version: Type2 - A01 Board Version Bios: Insyde version: V1.11 date: 04/20/2015 CPU: Dual core Intel Core i3-4005U CPU (-HT-MCP-) cache: 3072 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6784.64 Clock Speeds: 1: 1700.00 MHz 2: 1700.00 MHz 3: 1700.066 MHz 4: 1699.867 MHz Graphics: Card: Intel Haswell-ULT Integrated Graphics Controller bus-ID: 00:02.0 X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1366x768@60.0hz GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes Audio: Card-1: Intel Lynx Point-LP HD Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0 Card-2: Intel Haswell-ULT HD Audio Controller driver: snd_hda_intel bus-ID: 00:03.0 Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic Network: Card-1: Qualcomm Atheros Device 0042 bus-ID: 03:00.0 IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller driver: r8169 ver: 2.3LK-NAPI port: 3000 bus-ID: 02:00.0 IF: eth0 state: down mac: <filter> Drives: HDD Total Size: 1032.1GB (0.5% used) 1: id: /dev/sda model: WDC_WD10JPVX size: 1000.2GB 2: id: /dev/sdb model: SD/MMC size: 31.9GB Partition: ID: / size: 230G used: 4.9G (3%) fs: ext4 ID: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present Sensors: System Temperatures: cpu: 41.0C mobo: N/A Fan Speeds (in rpm): cpu: N/A Info: Processes: 189 Uptime: 19 min Memory: 336.0/3879.3MB Runlevel: 2 Gcc sys: 4.8.4 Client: Shell (bash 4.3.11) inxi: 1.9.17 splinter@splinter ~ $ sudo rfkill list all 0: hci0: Bluetooth Soft blocked: no Hard blocked: no 1: acer-wireless: Wireless LAN Soft blocked: no Hard blocked: no Please help. --- ApportVersion: 2.14.1-0ubuntu3.11 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: splinter 1891 F.... pulseaudio /dev/snd/controlC0: splinter 1891 F.... pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=0483444a-0d9a-4215-b36b-4aee75fd9ec0 InstallationDate: Installed on 2015-08-10 (0 days ago) InstallationMedia: Linux Mint 17.2 "Rafaela" - Release amd64 20150627 IwConfig: eth0 no wireless extensions. lo no wireless extensions. MachineType: Acer Aspire E5-573 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-38-generic root=UUID=ce5d744c-0341-42b5-af57-4da5721790d8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.16.0-38.52~14.04.1-generic 3.16.7-ckt10 RelatedPackageVersions: linux-restricted-modules-3.16.0-38-generic N/A linux-backports-modules-3.16.0-38-generic N/A linux-firmware 1.127.12 Tags: rafaela Uname: Linux 3.16.0-38-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 04/20/2015 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.11 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: ZORO_BH dmi.board.vendor: Acer dmi.board.version: Type2 - A01 Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.11:bd04/20/2015:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.name: Aspire E5-573 dmi.product.version: V3.72 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1483494/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp