Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: linux (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1488672
Title:
Ubuntu Update Causes Kernel Panic on Dell Laptops Preconfigured with
Ubuntu 14.04
Status in linux package in Ubuntu:
New
Bug description:
I have the Dell Inspiron 3451 14" preinstalled with Ubuntu with a 64
bit Intel® Pentium® Processor N3540. An update from about a month ago
causes these machines to have a kernel panic on reboot. If I do a
factory reset, it works fine, but when I run updates on the "fresh
install," the problems comes back, and I don't want to damage the data
I have on the recovery partition in case Canonical is able to fix this
to make it work again. In the meantime, I replaced the hard drive, and
tried reinstalling stock Ubuntu 14.04 64 bit, and the problem
persisted. I can install 32 bit Ubuntu 14.04.03, and updates do not
cause kernel panics now, but I do not have a functioning trackpad. I
am not the only person with this issue. It is really quite a shame,
because I bought this laptop because it came preconfigured with
Ubuntu. Dell's inept customer service and technical support (based in
India) has been of zero help, and caused lots of aggravation. Is
Canonical aware of how badly Dell is messing up its roll-out of
laptops running Ubuntu? I feel really bad for Linux newbies having to
deal with this. Can I expect the 64 bit version of the OS to be fixed
so it works with this hardware? Thanks.
A similar problem can be found here: https://www.mail-archive.com
/kernel-packages@lists.launchpad.net/msg130184.html
"I have discovered one cause of the kernel panic during boot that affects
this laptop with linux-image-3.13.0-61-generic and linux-
image-3.13.0-58-generic. Within the UEFI BIOS settings is an option
called "Battery Charge Configuration." Both kernels boot without issue
when "Standard" option is selected but fail to boot when "Primarily AC
Use" is selected. This is also the case with linux-
image-3.13.0-62-generic from the canonical-kernel-team ppa. Perhaps this
information could be of some use to others.
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https://bugs.launchpad.net/bugs/1482273
Title:
Dell Ubuntu 3551: failure to boot without nolapic option
Status in linux package in Ubuntu:
Confirmed
Bug description:
This laptop came with Ubuntu 14.04 preinstalled. It is a Dell Inspiron
3551 15" Ubuntu Laptop. A problem was introduced in the linux-
image-3.13.0-58-generic kernel update which prevents the laptop from
booting unless nolapic is added to the grub boot command. This problem
persists in the current latest stable ubuntu kernel linux-
image-3.13.0-61-generic. This bug affects a clean, factory restored
install. The system passes all of Dell's included hardware diagnostic
tests.
Boot fails with:
Kernel Panic - not syncing: Attempted to kill init!
exitcode=0x00000009
The following kernels are able to boot without issue:
linux-image-3.13.0-57-generic
linux-image-3.13.0-55-generic
linux-image-3.13.0-38-generic
Please let me know if I can be of further assistance.
lsb_release: Ubuntu 14.04.3 LTS
Thanks,
Mark Standridge
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-61-generic 3.13.0-61.100
ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
Uname: Linux 3.13.0-61-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mark 2223 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Aug 6 10:24:22 2015
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-trusty-amd64-20140620-0
HibernationDevice: RESUME=UUID=00b41433-b7f7-4ddb-83c4-fca2ea939b57
InstallationDate: Installed on 2015-06-18 (48 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary
20140620-04:25
MachineType: Dell Inc. Inspiron 3551
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic
root=UUID=a4f79951-02f5-41f5-aa89-e4f77082c51f ro nolapic quiet splash
radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1 vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-61-generic N/A
linux-backports-modules-3.13.0-61-generic N/A
linux-firmware 1.127.14
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 0CMF7W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3551:pvrA00:rvnDellInc.:rn0CMF7W:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3551
dmi.product.version: A00
dmi.sys.vendor: Dell Inc."
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