apport information

** Attachment added: "JournalErrors.txt"
   
https://bugs.launchpad.net/bugs/1500070/+attachment/4476647/+files/JournalErrors.txt

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https://bugs.launchpad.net/bugs/1500070

Title:
  Lumia 535 (RM-1089) detected, but file manager shows no content

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Hi,

  a Lumia 535 (RM-1089) Windows Phone connected via USB to a notebook
  running Ubuntu 15.10 will be detected, but Ubuntu's file manager shows
  no content even though there are directories and many files (e.g.
  pictures) stored on the smartphone.

  Installing the mtpfs package didn't change anything. The directories
  and files are accessible on Windows 7 (tested!).

  Curiously, the mtp-detect tool doesn't find any MTP devices.

  :~$ sudo mtp-detect
  Unable to open ~/.mtpz-data for reading, MTPZ disabled.
  libmtp version: 1.1.8

  Listing raw device(s)
     No raw devices found. 

  
  :~$ lsusb -v
  Bus 001 Device 007: ID 0421:06fc Nokia Mobile Phones
  Device Descriptor:
    bLength                18
    bDescriptorType         1
    bcdUSB               2.00
    bDeviceClass            0 (Defined at Interface level)
    bDeviceSubClass         0
    bDeviceProtocol         0
    bMaxPacketSize0        64
    idVendor           0x0421 Nokia Mobile Phones
    idProduct          0x06fc
    bcdDevice            1.00
    iManufacturer           1 Microsoft
    iProduct                2 Lumia 535 (RM-1089)
    iSerial                 3 5100000008ECC1C10000000000000000
    bNumConfigurations      1
    Configuration Descriptor:
      bLength                 9
      bDescriptorType         2
      wTotalLength          108
      bNumInterfaces          4
      bConfigurationValue     1
      iConfiguration          0
      bmAttributes         0xa0
        (Bus Powered)
        Remote Wakeup
      MaxPower              100mA
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        0
        bAlternateSetting       0
        bNumEndpoints           3
        bInterfaceClass         6 Imaging
        bInterfaceSubClass      1 Still Image Capture
        bInterfaceProtocol      1 Picture Transfer Protocol (PIMA 15470)
        iInterface              0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x81  EP 1 IN
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x01  EP 1 OUT
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x82  EP 2 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0040  1x 64 bytes
          bInterval               4
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       0
        bNumEndpoints           2
        bInterfaceClass       255 Vendor Specific Class
        bInterfaceSubClass    255 Vendor Specific Subclass
        bInterfaceProtocol    255 Vendor Specific Protocol
        iInterface              0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x02  EP 2 OUT
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        2
        bAlternateSetting       0
        bNumEndpoints           2
        bInterfaceClass       255 Vendor Specific Class
        bInterfaceSubClass    255 Vendor Specific Subclass
        bInterfaceProtocol    255 Vendor Specific Protocol
        iInterface              0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x84  EP 4 IN
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x03  EP 3 OUT
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        3
        bAlternateSetting       0
        bNumEndpoints           2
        bInterfaceClass       255 Vendor Specific Class
        bInterfaceSubClass    255 Vendor Specific Subclass
        bInterfaceProtocol    255 Vendor Specific Protocol
        iInterface              0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x85  EP 5 IN
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x04  EP 4 OUT
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0200  1x 512 bytes
          bInterval               0
  Device Qualifier (for other device speed):
    bLength                10
    bDescriptorType         6
    bcdUSB               2.00
    bDeviceClass            0 (Defined at Interface level)
    bDeviceSubClass         0
    bDeviceProtocol         0
    bMaxPacketSize0        64
    bNumConfigurations      1
  Device Status:     0x0000
    (Bus Powered) 

  Best regards,
  Ettore Atalan
  --- 
  ApportVersion: 2.17.2-0ubuntu1.5
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  bregon     1244 F.... pulseaudio
  DistroRelease: Ubuntu 15.04
  HibernationDevice: RESUME=UUID=276dc4d6-0b90-46d6-8042-d1cfcaf2f51f
  InstallationDate: Installed on 2015-08-07 (50 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release i386 (20150422)
  MachineType: TOSHIBA Satellite P200
  Package: linux (not installed)
  PccardctlIdent:
   Socket 0:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
  ProcEnviron:
   LANGUAGE=de_DE
   TERM=xterm
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic 
root=UUID=0ef13e57-46c8-4d41-b175-d58593468e69 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not 
accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-28-generic N/A
   linux-backports-modules-3.19.0-28-generic  N/A
   linux-firmware                             1.143.3
  RfKill:
   0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
  Tags:  vivid
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: 
'/var/log/udev'
  Uname: Linux 3.19.0-28-generic i686
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 03/26/2007
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: V1.30
  dmi.board.name: ISRAE
  dmi.board.vendor: TOSHIBA
  dmi.board.version: 1.00
  dmi.chassis.asset.tag: *
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: N/A
  dmi.modalias: 
dmi:bvnTOSHIBA:bvrV1.30:bd03/26/2007:svnTOSHIBA:pnSatelliteP200:pvrPSPB0E-018002GR:rvnTOSHIBA:rnISRAE:rvr1.00:cvnTOSHIBA:ct10:cvrN/A:
  dmi.product.name: Satellite P200
  dmi.product.version: PSPB0E-018002GR
  dmi.sys.vendor: TOSHIBA
  --- 
  ApportVersion: 2.17.2-0ubuntu1.5
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  bregon     1244 F.... pulseaudio
  DistroRelease: Ubuntu 15.04
  HibernationDevice: RESUME=UUID=276dc4d6-0b90-46d6-8042-d1cfcaf2f51f
  InstallationDate: Installed on 2015-08-07 (50 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release i386 (20150422)
  MachineType: TOSHIBA Satellite P200
  Package: linux (not installed)
  PccardctlIdent:
   Socket 0:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
  ProcEnviron:
   LANGUAGE=de_DE
   TERM=xterm
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic 
root=UUID=0ef13e57-46c8-4d41-b175-d58593468e69 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not 
accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-28-generic N/A
   linux-backports-modules-3.19.0-28-generic  N/A
   linux-firmware                             1.143.3
  RfKill:
   0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
  Tags:  vivid
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: 
'/var/log/udev'
  Uname: Linux 3.19.0-28-generic i686
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 03/26/2007
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: V1.30
  dmi.board.name: ISRAE
  dmi.board.vendor: TOSHIBA
  dmi.board.version: 1.00
  dmi.chassis.asset.tag: *
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: N/A
  dmi.modalias: 
dmi:bvnTOSHIBA:bvrV1.30:bd03/26/2007:svnTOSHIBA:pnSatelliteP200:pvrPSPB0E-018002GR:rvnTOSHIBA:rnISRAE:rvr1.00:cvnTOSHIBA:ct10:cvrN/A:
  dmi.product.name: Satellite P200
  dmi.product.version: PSPB0E-018002GR
  dmi.sys.vendor: TOSHIBA

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