Public bug reported:
I purchased a touchscreen computer that uses a 0408:3003 Quanta
Computer, Inc. optical multi-touch touchscreen controller but the touch
feature does not work. I've updated the BIOS to the latest version. I've
tried multiple kernels, drivers, distros and none fixed the issue or
worked. The touchscreen works under Windows version 7 and up with
without manually installing a driver.
The touchscreen is detected and shows up when checking lsusb,
xinput_calibrator, xinput --list, and dmesg -- all with no errors that I
can see.
In another bug for this controller user elmarikon suggested the following and
it did eventually allow single touches to work but the fix is not persistent
across reboots.
xinput set-mode 13 RELATIVE
xinput set-mode 13 ABSOLUTE
sudo rmmod hid-multitouch
sudo modprobe hid-multitouch
Ubuntu Version (lsb_release -rd)
Description: Ubuntu 15.10
Release: 15.10
Wily
Kernel Version (cat /proc/version_signature)
Ubuntu 4.2.0-17.21-generic 4.2.3
xinput --list
↳ Quanta Computer OpticalTouchScreen id=12 [slave pointer (2)]
lsusb
Bus 001 Device 005: ID 0408:3003 Quanta Computer, Inc.
lsmod
hid 118784 7 hid_multitouch,usbhid,hid_logitech_dj,hid_logitech_hidpp
dmesg (most recent output after many attempts following elmarikon's "fix")
input: Quanta Computer OpticalTouchScreen as
/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/0003:0408:3003.0007/input/input16
hid-multitouch 0003:0408:3003.0007: input,hiddev0,hidraw4: USB HID v1.10
Mouse [Quanta Computer OpticalTouchScreen] on usb-0000:00:1a.0-1.6/input0
hid-multitouch 0003:0408:3003.0007: usb_submit_urb(ctrl) failed: -1
hid-multitouch 0003:0408:3003.0007: usb_submit_urb(ctrl) failed: -1
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-17-generic 4.2.0-17.21
ProcVersionSignature: Ubuntu 4.2.0-17.21-generic 4.2.3
Uname: Linux 4.2.0-17-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: portal 1106 F.... pulseaudio
/dev/snd/controlC0: portal 1106 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Nov 8 23:34:40 2015
HibernationDevice: RESUME=UUID=72107d2b-667e-4e55-9eab-dfc18a940de3
InstallationDate: Installed on 2015-11-09 (0 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Gateway ZX6961
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-17-generic.efi.signed
root=UUID=fc9edda2-408b-4a6d-8733-525acc239e95 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.2.0-17-generic N/A
linux-backports-modules-4.2.0-17-generic N/A
linux-firmware 1.149.2
RfKill:
SourcePackage: linux
StagingDrivers: r8712u
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P01-B3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: ZX6961
dmi.board.vendor: Gateway
dmi.chassis.type: 13
dmi.chassis.vendor: Gateway
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP01-B3:bd07/22/2011:svnGateway:pnZX6961:pvr:rvnGateway:rnZX6961:rvr:cvnGateway:ct13:cvr:
dmi.product.name: ZX6961
dmi.sys.vendor: Gateway
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug staging wily
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1514310
Title:
0408:3003 Quanta Computer, Inc. Touchscreen Controller Detected But
Doesn't Work
Status in linux package in Ubuntu:
New
Bug description:
I purchased a touchscreen computer that uses a 0408:3003 Quanta
Computer, Inc. optical multi-touch touchscreen controller but the
touch feature does not work. I've updated the BIOS to the latest
version. I've tried multiple kernels, drivers, distros and none fixed
the issue or worked. The touchscreen works under Windows version 7 and
up with without manually installing a driver.
The touchscreen is detected and shows up when checking lsusb,
xinput_calibrator, xinput --list, and dmesg -- all with no errors that
I can see.
In another bug for this controller user elmarikon suggested the following and
it did eventually allow single touches to work but the fix is not persistent
across reboots.
xinput set-mode 13 RELATIVE
xinput set-mode 13 ABSOLUTE
sudo rmmod hid-multitouch
sudo modprobe hid-multitouch
Ubuntu Version (lsb_release -rd)
Description: Ubuntu 15.10
Release: 15.10
Wily
Kernel Version (cat /proc/version_signature)
Ubuntu 4.2.0-17.21-generic 4.2.3
xinput --list
↳ Quanta Computer OpticalTouchScreen id=12 [slave pointer (2)]
lsusb
Bus 001 Device 005: ID 0408:3003 Quanta Computer, Inc.
lsmod
hid 118784 7 hid_multitouch,usbhid,hid_logitech_dj,hid_logitech_hidpp
dmesg (most recent output after many attempts following elmarikon's "fix")
input: Quanta Computer OpticalTouchScreen as
/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/0003:0408:3003.0007/input/input16
hid-multitouch 0003:0408:3003.0007: input,hiddev0,hidraw4: USB HID v1.10
Mouse [Quanta Computer OpticalTouchScreen] on usb-0000:00:1a.0-1.6/input0
hid-multitouch 0003:0408:3003.0007: usb_submit_urb(ctrl) failed: -1
hid-multitouch 0003:0408:3003.0007: usb_submit_urb(ctrl) failed: -1
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-17-generic 4.2.0-17.21
ProcVersionSignature: Ubuntu 4.2.0-17.21-generic 4.2.3
Uname: Linux 4.2.0-17-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: portal 1106 F.... pulseaudio
/dev/snd/controlC0: portal 1106 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Nov 8 23:34:40 2015
HibernationDevice: RESUME=UUID=72107d2b-667e-4e55-9eab-dfc18a940de3
InstallationDate: Installed on 2015-11-09 (0 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Gateway ZX6961
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-17-generic.efi.signed
root=UUID=fc9edda2-408b-4a6d-8733-525acc239e95 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.2.0-17-generic N/A
linux-backports-modules-4.2.0-17-generic N/A
linux-firmware 1.149.2
RfKill:
SourcePackage: linux
StagingDrivers: r8712u
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P01-B3
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: ZX6961
dmi.board.vendor: Gateway
dmi.chassis.type: 13
dmi.chassis.vendor: Gateway
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP01-B3:bd07/22/2011:svnGateway:pnZX6961:pvr:rvnGateway:rnZX6961:rvr:cvnGateway:ct13:cvr:
dmi.product.name: ZX6961
dmi.sys.vendor: Gateway
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