After updated bios to A03 prior to comment #2, the touchpad won't even
work during the installation.
** Tags added: 201501-16349
** Also affects: hwe-next
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1499665
Title:
[SynPS/2 Synaptics TouchPad] TouchPad not working after installtion
Status in HWE Next:
New
Status in linux package in Ubuntu:
Incomplete
Status in xorg package in Ubuntu:
Incomplete
Bug description:
During installation touchpad works perfectly, but after trusty(3.19)
installed, and restarted, touchpad unable to use anymore.
Steps to reproduce:
1. Boot system with 14.04.3 live usb
2. Install the system
Expected result:
Touchpad works normally as in live environment
Actual results:
Touchpad no response
Additional Info.:
$ xinput list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer
(2)]
⎜ ↳ Logitech USB-PS/2 Optical Mouse id=9 [slave pointer
(2)]
⎜ ↳ ELAN Touchscreen id=11 [slave pointer
(2)]
⎜ ↳ DLLC6D7:00 06CB:796A id=12 [slave pointer
(2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=14 [slave pointer
(2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave
keyboard (3)]
↳ Power Button id=6 [slave
keyboard (3)]
↳ Video Bus id=7 [slave
keyboard (3)]
↳ Sleep Button id=8 [slave
keyboard (3)]
↳ Integrated_Webcam_HD id=10 [slave
keyboard (3)]
↳ AT Translated Set 2 keyboard id=13 [slave
keyboard (3)]
↳ Dell WMI hotkeys id=15 [slave
keyboard (3)]
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.19.0-28.30~14.04.1-generic 3.19.8-ckt5
Uname: Linux 3.19.0-28-generic x86_64
.tmp.unity.support.test.0:
ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Fri Sep 25 17:48:59 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0e) (prog-if 00 [VGA
controller])
Subsystem: Dell Device [1028:06d7]
InstallationDate: Installed on 2015-09-22 (2 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Dell Inc. Inspiron 5551
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic.efi.signed
root=UUID=3bf855c2-39fe-4325-a1cc-960930d96a9e ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/28/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X16
dmi.board.asset.tag: AFTPASS
dmi.board.name: Type2 - Board Product Name1
dmi.board.vendor: Dell Inc.
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: AFTPASS
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: X16
dmi.modalias:
dmi:bvnDellInc.:bvrX16:bd01/28/2015:svnDellInc.:pnInspiron5551:pvrX16:rvnDellInc.:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnDellInc.:ct8:cvrX16:
dmi.product.name: Inspiron 5551
dmi.product.version: X16
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Fri Sep 25 17:06:43 2015
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 5100
vendor AUO
xserver.version: 2:1.17.1-0ubuntu3.1~trusty1
---
.tmp.unity.support.test.0:
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CasperVersion: 1.340.2
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0e) (prog-if 00 [VGA
controller])
Subsystem: Dell Device [1028:06d7]
LiveMediaBuild: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Dell Inc. Inspiron 5551
Package: xorg 1:7.7+1ubuntu8.1 [origin: unknown]
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi
file=/cdrom/preseed/username.seed boot=casper quiet splash --
ProcVersionSignature: Ubuntu 3.19.0-25.26~14.04.1-generic 3.19.8-ckt2
Tags: third-party-packages trusty ubuntu compiz-0.9
Uname: Linux 3.19.0-25-generic x86_64
UnreportableReason: This is not an official Ubuntu package. Please remove any
third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/13/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.asset.tag: AFTPASS
dmi.board.name: Type2 - Board Product Name1
dmi.board.vendor: Dell Inc.
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: AFTPASS
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A03
dmi.modalias:
dmi:bvnDellInc.:bvrA03:bd08/13/2015:svnDellInc.:pnInspiron5551:pvrA03:rvnDellInc.:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnDellInc.:ct8:cvrA03:
dmi.product.name: Inspiron 5551
dmi.product.version: A03
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Wed Nov 18 04:29:24 2015
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 5100
vendor AUO
xserver.version: 2:1.17.1-0ubuntu3~trusty1
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