You may need to run the following from a terminal: sudo apt-get install -f sudo apt-get clean sudo apt-get update
Then re-install the package or updates. If that does not resolve your issue, please mark the bug as "Confirmed" ** Changed in: linux (Ubuntu) Importance: Undecided => Low ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1701085 Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128 Status in linux package in Ubuntu: Incomplete Bug description: The updated started and kept running for more than 30 minutes without any activity at all. It just halted. When I reboot the computer I got the error message. ProblemType: Package DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-83-generic (not installed) ProcVersionSignature: Ubuntu 4.8.0-56.61~16.04.1-generic 4.8.17 Uname: Linux 4.8.0-56-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: bill 1601 F.... pulseaudio Date: Wed Jun 28 17:45:42 2017 ErrorMessage: subprocess new pre-installation script returned error exit status 128 HibernationDevice: RESUME=UUID=b15ac561-1f43-439b-acd7-864235fec616 InstallationDate: Installed on 2017-06-27 (1 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0cf3:e007 Atheros Communications, Inc. Bus 001 Device 003: ID 0bda:568a Realtek Semiconductor Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 15 7000 Gaming ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-56-generic root=UUID=56a7e809-b250-4de5-b5be-a9dd24718f75 ro quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11 SourcePackage: linux Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128 UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/01/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 01.00.05 dmi.board.name: 0P84C9 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr01.00.05:bd03/01/2017:svnDellInc.:pnInspiron157000Gaming:pvr:rvnDellInc.:rn0P84C9:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.name: Inspiron 15 7000 Gaming dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1701085/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp