This change was made by a bot.
** Changed in: linux (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1716332
Title:
HP Thunderbolt 3 Dock (90W): USB does not work
Status in linux package in Ubuntu:
Confirmed
Bug description:
Hello,
i'm using a Lenovo Carbon x1 (5th generation) with a HP Thunderbolt 3
dock (90W version). All ports are working, except USB Ports - for ~30
minutes. After ~30 minutes, also the USB ports get activated.
While waiting for that, dmesg shows something like a "loop" through
usb devices:
[...]
[ 389.023845] usb 3-1: new high-speed USB device number 55 using xhci_hcd
[ 389.491841] usb 3-1: new high-speed USB device number 56 using xhci_hcd
[ 389.959928] usb 3-1: new high-speed USB device number 57 using xhci_hcd
[ 390.427925] usb 3-1: new high-speed USB device number 58 using xhci_hcd
[ 390.895832] usb 3-1: new high-speed USB device number 59 using xhci_hcd
[ 391.363817] usb 3-1: new high-speed USB device number 60 using xhci_hcd
[ 391.831818] usb 3-1: new high-speed USB device number 61 using xhci_hcd
[ 392.299759] usb 3-1: new high-speed USB device number 62 using xhci_hcd
[ 392.771813] usb 3-1: new high-speed USB device number 63 using xhci_hcd
[ 393.239765] usb 3-1: new high-speed USB device number 64 using xhci_hcd
[...]
Some lines which might be interesting:
[ 13.908506] usb 3-2: 2:1: cannot get freq at ep 0x1
[ 14.058807] usb 3-2: 2:1: cannot get freq at ep 0x1
[ 14.210694] usb 3-2: 2:1: cannot get freq at ep 0x1
Best regards
Matthias
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-33-generic 4.10.0-33.37
ProcVersionSignature: Ubuntu 4.10.0-33.37-generic 4.10.17
Uname: Linux 4.10.0-33-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: mlohr 5068 F.... pulseaudio
/dev/snd/controlC0: mlohr 5068 F.... pulseaudio
/dev/snd/seq: timidity 1311 F.... timidity
Date: Mon Sep 11 09:34:54 2017
HibernationDevice: RESUME=UUID=50da97f8-11c6-4a09-979a-313bba30057d
InstallationDate: Installed on 2017-04-12 (151 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Beta amd64 (20170321)
MachineType: LENOVO 20HRCTO1WW
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-33-generic.efi.signed
root=UUID=6216746e-6b05-4609-9464-e4322637d512 ro quiet splash vt.handoff=7
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not
accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.10.0-33-generic N/A
linux-backports-modules-4.10.0-33-generic N/A
linux-firmware 1.164.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/04/2017
dmi.bios.vendor: LENOVO
dmi.bios.version: N1MET37W (1.22 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20HRCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias:
dmi:bvnLENOVO:bvrN1MET37W(1.22):bd07/04/2017:svnLENOVO:pn20HRCTO1WW:pvrThinkPadX1Carbon5th:rvnLENOVO:rn20HRCTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20HRCTO1WW
dmi.product.version: ThinkPad X1 Carbon 5th
dmi.sys.vendor: LENOVO
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