Just to give you feedback on this bug, I'm now using Linux Mint 18.2 (which is based on Ubuntu 16.04 LTS). I followed André von Kugland's directions at Ask Ubuntu (https://askubuntu.com/a/964350/560233) and made my Bluetooth adapter work. His laptop has the same Bluetooth adapter (ID 04ca:3014) as mine, so he helped me. Here is what I did.
I installed the HWE (Hardware Enablement) kernel using $ sudo apt-get install --install-recommends linux-generic-hwe-16.04 xserver-xorg-hwe-16.04 (https://wiki.ubuntu.com/Kernel/LTSEnablementStack) Kugland noticed that the Bluetooth adapter was being disconnected after loading the acer_wmi kernel module. So he said to blacklist it: $ sudo nano /etc/modprobe.d/btconfig.conf blacklist acer_wmi Also, he suggested adding to that same file the following line, which, according to the documentation of the ath9k kernel module (https://wireless.wiki.kernel.org/en/users/Drivers/ath9k), reduces interference between Wi-Fi and Bluetooth adapters: options ath9k btcoex_enable=1 bt_ant_diversity=1 So that: $ cat /etc/modprobe.d/btconfig.conf blacklist acer_wmi options ath9k btcoex_enable=1 bt_ant_diversity=1 Finally, I updated the initramfs: $ sudo update-initramfs -c -k all And rebooted the system. When it came back, the built-in Bluetooth adapter was working. Now, I can use my laptop's built-in Bluetooth and my USB dongle (0a12:0001) is free to be used on another computer. I'm not sure that contributed to the final result, but before I have installed the linux-firmware package: $ sudo apt-get install linux-firmware Also, not sure this is a part of the solution, I installed all the updates available using apt-get update and apt-get dist-upgrade. I believe this is a good habit. I'm going to add as much diagnostic information as I can about my setup, just in case anyone else in the future needs to make that Bluetooth adapter work. For information from the Windows side, retrieved using AIDA64 for Windows (https://www.aida64.com/), see attached images aida64_network_devices.jpg and aida64_usb_devices.jpg. Transcribing the relevant parts: USB Devices / [Port 5] Qualcomm Atheros Bluetooth 4.0 / Device ID 04CA-3014 Windows Network / Bluetooth Device (Personal Area Network) / Hardware Address AC-E0-10-7A-7B-1A Now, information from the Linux Mint side. I'm using kernel 4.10.0: $ uname -a Linux mint-pc 4.10.0-37-generic #41~16.04.1-Ubuntu SMP Fri Oct 6 22:42:59 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Boot logs (boot started at Oct 17 21:00:01): $ tail -n 1600 /var/log/syslog > var_log_syslog_oct_17 $ dmesg > dmesg_oct_17 Those files are attached. USB devices: $ lsusb Bus 001 Device 002: ID 8087:8001 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 002 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 002 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. Bus 002 Device 005: ID 04ca:3014 Lite-On Technology Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub $ usb-devices T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1 P: Vendor=1d6b ProdID=0002 Rev=04.10 S: Manufacturer=Linux 4.10.0-37-generic ehci_hcd S: Product=EHCI Host Controller S: SerialNumber=0000:00:1d.0 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=8087 ProdID=8001 Rev=00.03 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=11 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=1d6b ProdID=0002 Rev=04.10 S: Manufacturer=Linux 4.10.0-37-generic xhci-hcd S: Product=xHCI Host Controller S: SerialNumber=0000:00:14.0 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub T: Bus=02 Lev=01 Prnt=01 Port=04 Cnt=01 Dev#= 5 Spd=12 MxCh= 0 D: Ver= 1.10 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=04ca ProdID=3014 Rev=00.02 C: #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA I: If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb I: If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb T: Bus=02 Lev=01 Prnt=01 Port=06 Cnt=02 Dev#= 3 Spd=480 MxCh= 0 D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=1bcf ProdID=2c81 Rev=00.05 S: Manufacturer=NC2141103M50708908LM05 S: Product=HD WebCam C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA I: If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo I: If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo T: Bus=02 Lev=01 Prnt=01 Port=07 Cnt=03 Dev#= 4 Spd=480 MxCh= 0 D: Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs= 1 P: Vendor=0bda ProdID=0129 Rev=39.60 S: Manufacturer=Generic S: Product=USB2.0-CRW S: SerialNumber=20100201396000000 C: #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA I: If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=06 Prot=50 Driver=rtsx_usb T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 4 D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1 P: Vendor=1d6b ProdID=0003 Rev=04.10 S: Manufacturer=Linux 4.10.0-37-generic xhci-hcd S: Product=xHCI Host Controller S: SerialNumber=0000:00:14.0 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub As a test, I was able to pair my laptop to a Bluetooth headset of mine (Philips SHB3060) and listen to a song. During the test, which I did completely from the GUI, I left bluetoothctl running on the command line: $ bluetoothctl [NEW] Controller AC:E0:10:7A:7B:1A mint-pc [default] [CHG] Controller AC:E0:10:7A:7B:1A Class: 0x1c010c [CHG] Controller AC:E0:10:7A:7B:1A Powered: yes [CHG] Controller AC:E0:10:7A:7B:1A DiscoverableTimeout: 0x000000 [CHG] Controller AC:E0:10:7A:7B:1A DiscoverableTimeout: 0x000000 [CHG] Controller AC:E0:10:7A:7B:1A Discovering: yes [NEW] Device 00:11:67:29:FE:97 Philips SHB3060 [CHG] Device 00:11:67:29:FE:97 Connected: yes [CHG] Device 00:11:67:29:FE:97 Modalias: bluetooth:v0039p13A4d0104 [CHG] Device 00:11:67:29:FE:97 UUIDs: 00001108-0000-1000-8000-00805f9b34fb [CHG] Device 00:11:67:29:FE:97 UUIDs: 0000110b-0000-1000-8000-00805f9b34fb [CHG] Device 00:11:67:29:FE:97 UUIDs: 0000110c-0000-1000-8000-00805f9b34fb [CHG] Device 00:11:67:29:FE:97 UUIDs: 0000110e-0000-1000-8000-00805f9b34fb [CHG] Device 00:11:67:29:FE:97 UUIDs: 0000111e-0000-1000-8000-00805f9b34fb [CHG] Device 00:11:67:29:FE:97 UUIDs: 00001200-0000-1000-8000-00805f9b34fb [CHG] Device 00:11:67:29:FE:97 Paired: yes [CHG] Device 00:11:67:29:FE:97 Trusted: yes [CHG] Device 00:11:67:29:FE:97 Connected: no [CHG] Controller AC:E0:10:7A:7B:1A Class: 0x000000 [CHG] Controller AC:E0:10:7A:7B:1A Powered: no [CHG] Controller AC:E0:10:7A:7B:1A Discovering: no [CHG] Device 00:11:67:29:FE:97 RSSI is nil [bluetooth]# exit [DEL] Controller AC:E0:10:7A:7B:1A mint-pc [default] mint@mint-pc ~ $ (in the end, I turned off my Bluetooth adapter) $ rfkill list all 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no 1: hci0: Bluetooth Soft blocked: yes Hard blocked: no Note that Soft blocked: yes for my Bluetooth adapter is expected, because I turned it off on System Settings. Also, the acer-wireless interface does not appear anymore (because I blocked the acer_wmi module). Thank you all! I hope this report can help you to make your Bluetooth adapter work. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1597961 Title: [Acer Aspire E5-573] Qualcomm Atheros Bluetooth 4.0 not working on [Ubuntu 16.04 Status in linux package in Ubuntu: Expired Bug description: While using Windows with my Acer Aspire E5-573, I'm able to use the Bluetooth: 03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01) Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803] I've installed Ubuntu 16.04 in dual boot. While using Ubuntu, the Bluetooth adapter is the only piece of hardware that does not work. $ dmesg | grep -i bluetooth [ 20.905534] Bluetooth: Core ver 2.21 [ 20.905548] Bluetooth: HCI device and connection manager initialized [ 20.905551] Bluetooth: HCI socket layer initialized [ 20.905553] Bluetooth: L2CAP socket layer initialized [ 20.905557] Bluetooth: SCO socket layer initialized [ 21.477624] Bluetooth: Can't change to loading configuration err [ 21.477654] Bluetooth: Loading patch file failed [ 124.347977] Bluetooth: BNEP (Ethernet Emulation) ver 1.3 [ 124.347980] Bluetooth: BNEP filters: protocol multicast [ 124.347985] Bluetooth: BNEP socket layer initialized ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-28-generic 4.4.0-28.47 ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13 Uname: Linux 4.4.0-28-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: vinicius 1913 F.... pulseaudio /dev/snd/controlC1: vinicius 1913 F.... pulseaudio CurrentDesktop: Unity Date: Thu Jun 30 22:27:24 2016 HibernationDevice: RESUME=UUID=8ab51bc9-dd7d-4e30-9c74-696b6bb851ef InstallationDate: Installed on 2016-06-23 (7 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) MachineType: Acer Aspire E5-573 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-28-generic.efi.signed root=UUID=216c2bbc-7194-46dc-929e-2a02be497343 ro quiet splash RelatedPackageVersions: linux-restricted-modules-4.4.0-28-generic N/A linux-backports-modules-4.4.0-28-generic N/A linux-firmware 1.157.1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/16/2016 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.37 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: ZORO_BH dmi.board.vendor: Acer dmi.board.version: Type2 - A01 Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.37:bd02/16/2016:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.name: Aspire E5-573 dmi.product.version: V3.72 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1597961/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
