Public bug reported:
I recently started using a Corsair Harpoon RGB mouse and the kernel is
having trouble recognizing it. About half of the time when I boot, I see
messages like this:
[ 7.132078] usb 1-14: unable to read config index 0 descriptor/all
[ 7.132081] usb 1-14: can't read configurations, error -110
Occasionally they repeat after a few seconds. The mouse will not
function until I unplug the mouse and plug it back in. So far, one
unplug and plug has fixed it every time. I am running Xubuntu 17.10 on
4.13.0-21.24-generic 4.13.13. I have attached the extra debug
information that is generated by ubuntu-bug linux. I can provide
additional information, if needed, and I am available to troubleshoot
this issue.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-21-generic 4.13.0-21.24
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: ben 937 F.... pulseaudio
/dev/snd/controlC0: ben 937 F.... pulseaudio
/dev/snd/controlC1: ben 937 F.... pulseaudio
CurrentDesktop: XFCE
Date: Thu Dec 28 14:13:19 2017
InstallationDate: Installed on 2017-12-20 (8 days ago)
InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release amd64 (20171017.1)
IwConfig:
enp0s31f6 no wireless extensions.
lo no wireless extensions.
MachineType: MSI MS-7A59
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic.efi.signed
root=UUID=ce80946f-0157-40fa-8410-c866a1e5c481 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.13.0-21-generic N/A
linux-backports-modules-4.13.0-21-generic N/A
linux-firmware 1.169.1
RfKill:
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/20/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.80
dmi.board.asset.tag: Default string
dmi.board.name: Z270 SLI (MS-7A59)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1.80:bd11/20/2017:svnMSI:pnMS-7A59:pvr1.0:rvnMSI:rnZ270SLI(MS-7A59):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.family: Default string
dmi.product.name: MS-7A59
dmi.product.version: 1.0
dmi.sys.vendor: MSI
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug artful
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https://bugs.launchpad.net/bugs/1740438
Title:
Kernel has troule recognizing Corsair Harpoon RGB mouse
Status in linux package in Ubuntu:
New
Bug description:
I recently started using a Corsair Harpoon RGB mouse and the kernel is
having trouble recognizing it. About half of the time when I boot, I
see messages like this:
[ 7.132078] usb 1-14: unable to read config index 0 descriptor/all
[ 7.132081] usb 1-14: can't read configurations, error -110
Occasionally they repeat after a few seconds. The mouse will not
function until I unplug the mouse and plug it back in. So far, one
unplug and plug has fixed it every time. I am running Xubuntu 17.10 on
4.13.0-21.24-generic 4.13.13. I have attached the extra debug
information that is generated by ubuntu-bug linux. I can provide
additional information, if needed, and I am available to troubleshoot
this issue.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-21-generic 4.13.0-21.24
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: ben 937 F.... pulseaudio
/dev/snd/controlC0: ben 937 F.... pulseaudio
/dev/snd/controlC1: ben 937 F.... pulseaudio
CurrentDesktop: XFCE
Date: Thu Dec 28 14:13:19 2017
InstallationDate: Installed on 2017-12-20 (8 days ago)
InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release amd64
(20171017.1)
IwConfig:
enp0s31f6 no wireless extensions.
lo no wireless extensions.
MachineType: MSI MS-7A59
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic.efi.signed
root=UUID=ce80946f-0157-40fa-8410-c866a1e5c481 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.13.0-21-generic N/A
linux-backports-modules-4.13.0-21-generic N/A
linux-firmware 1.169.1
RfKill:
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/20/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.80
dmi.board.asset.tag: Default string
dmi.board.name: Z270 SLI (MS-7A59)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1.80:bd11/20/2017:svnMSI:pnMS-7A59:pvr1.0:rvnMSI:rnZ270SLI(MS-7A59):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.family: Default string
dmi.product.name: MS-7A59
dmi.product.version: 1.0
dmi.sys.vendor: MSI
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