Hi,
I have a USB 3.0 Disk 2TB (WD Elements).
When I plug in a 2.0 USB Port the disk is recognized, but when I plug in
a 3.0 USB Port the disk is not recognized and the dmesg not show
anything.
This is the exit of command "sudo lsusb":
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 062a:4101 Creative Labs Wireless Keyboard/Mouse
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
This is the exit of command "lsusb -v -d 1d6b:0003":
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 3
bMaxPacketSize0 9
idVendor 0x1d6b Linux Foundation
idProduct 0x0003 3.0 root hub
bcdDevice 4.04
iManufacturer 3 Linux 4.4.0-103-generic xhci-hcd
iProduct 2 xHCI Host Controller
iSerial 1 0000:00:14.0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 31
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
bMaxBurst 0
Hub Descriptor:
bLength 12
bDescriptorType 42
nNbrPorts 2
wHubCharacteristic 0x000a
No power switching (usb 1.0)
Per-port overcurrent protection
bPwrOn2PwrGood 10 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
bHubDecLat 0.0 micro seconds
wHubDelay 0 nano seconds
DeviceRemovable 0x00
Hub Port Status:
Port 1: 0000.02a0 5Gbps power Rx.Detect
Port 2: 0000.02a0 5Gbps power Rx.Detect
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 15
bNumDeviceCaps 1
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x02
Latency Tolerance Messages (LTM) Supported
wSpeedsSupported 0x0008
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 3
Lowest fully-functional device speed is SuperSpeed (5Gbps)
bU1DevExitLat 10 micro seconds
bU2DevExitLat 512 micro seconds
Device Status: 0x0001
Self Powered
This is the exit of command "uname -a":
Linux WorkStation 4.4.0-103-generic #126-Ubuntu SMP Mon Dec 4 16:23:28
UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
This is the exit of command "cat /etc/os-release":
NAME="Ubuntu"
VERSION="16.04.3 LTS (Xenial Xerus)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 16.04.3 LTS"
VERSION_ID="16.04"
HOME_URL="http://www.ubuntu.com/";
SUPPORT_URL="http://help.ubuntu.com/";
BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/";
VERSION_CODENAME=xenial
UBUNTU_CODENAME=xenial
I don't understand what's the problem...
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1693842
Title:
USB 3.0 Disk Drive Not Recognized.
Status in linux package in Ubuntu:
Fix Released
Bug description:
WD My Passport 2T USB 3.0 Disk Drive.
External Plugable 7 port USB 3.0 hub.
When I connect the WD drive to the external USB 3.0 hub it is not recognized.
The drive led blinks one time and it is not in dmesg or in the output of
lsusb.
> sudo lsusb -v causes the drive led to blink several times and it is
recognized.
With Autosuspend good for this device, long access applications like dump
fail.
After 'sudo lsusb -v' and starting dump, it seems normal for some 20 minutes
and then dump asks for operator intervention. Looking at dmesg the drive
(initially sdf) was disconnected and reconnected as sdg.
Bad Autosuspend for USB device xHCI Host Controller [usb6]
seems to correct this behavior but not the initial connection problem.
Some discussion and testing in bug 1242321.
If I connect the drive to a USB 3.0 port on the motherboard, it is
recognized.
There is no problem with an Plugable 7-port USB 2.0 hub.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-78-generic 4.4.0-78.99
ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
Uname: Linux 4.4.0-78-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: tomdean 3698 F.... pulseaudio
/dev/snd/controlC0: tomdean 3698 F.... pulseaudio
Date: Fri May 26 09:05:20 2017
HibernationDevice: RESUME=UUID=8c377624-f972-4b2b-9364-832f70b2a67a
InstallationDate: Installed on 2016-05-15 (375 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
MachineType: System manufacturer System Product Name
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-78-generic
root=UUID=47d8903b-afb2-4432-bc92-b1f4e30209ef ro
RelatedPackageVersions:
linux-restricted-modules-4.4.0-78-generic N/A
linux-backports-modules-4.4.0-78-generic N/A
linux-firmware 1.157.8
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/25/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4801
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P9X79 PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr4801:bd07/25/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP9X79PRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions
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