Hi, I have a USB 3.0 Disk 2TB (WD Elements).
When I plug in a 2.0 USB Port the disk is recognized, but when I plug in a 3.0 USB Port the disk is not recognized and the dmesg not show anything. This is the exit of command "sudo lsusb": Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 004: ID 062a:4101 Creative Labs Wireless Keyboard/Mouse Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub This is the exit of command "lsusb -v -d 1d6b:0003": Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass 9 Hub bDeviceSubClass 0 Unused bDeviceProtocol 3 bMaxPacketSize0 9 idVendor 0x1d6b Linux Foundation idProduct 0x0003 3.0 root hub bcdDevice 4.04 iManufacturer 3 Linux 4.4.0-103-generic xhci-hcd iProduct 2 xHCI Host Controller iSerial 1 0000:00:14.0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 31 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 0mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 1 bInterfaceClass 9 Hub bInterfaceSubClass 0 Unused bInterfaceProtocol 0 Full speed (or root) hub iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0004 1x 4 bytes bInterval 12 bMaxBurst 0 Hub Descriptor: bLength 12 bDescriptorType 42 nNbrPorts 2 wHubCharacteristic 0x000a No power switching (usb 1.0) Per-port overcurrent protection bPwrOn2PwrGood 10 * 2 milli seconds bHubContrCurrent 0 milli Ampere bHubDecLat 0.0 micro seconds wHubDelay 0 nano seconds DeviceRemovable 0x00 Hub Port Status: Port 1: 0000.02a0 5Gbps power Rx.Detect Port 2: 0000.02a0 5Gbps power Rx.Detect Binary Object Store Descriptor: bLength 5 bDescriptorType 15 wTotalLength 15 bNumDeviceCaps 1 SuperSpeed USB Device Capability: bLength 10 bDescriptorType 16 bDevCapabilityType 3 bmAttributes 0x02 Latency Tolerance Messages (LTM) Supported wSpeedsSupported 0x0008 Device can operate at SuperSpeed (5Gbps) bFunctionalitySupport 3 Lowest fully-functional device speed is SuperSpeed (5Gbps) bU1DevExitLat 10 micro seconds bU2DevExitLat 512 micro seconds Device Status: 0x0001 Self Powered This is the exit of command "uname -a": Linux WorkStation 4.4.0-103-generic #126-Ubuntu SMP Mon Dec 4 16:23:28 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux This is the exit of command "cat /etc/os-release": NAME="Ubuntu" VERSION="16.04.3 LTS (Xenial Xerus)" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.3 LTS" VERSION_ID="16.04" HOME_URL="http://www.ubuntu.com/" SUPPORT_URL="http://help.ubuntu.com/" BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/" VERSION_CODENAME=xenial UBUNTU_CODENAME=xenial I don't understand what's the problem... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1693842 Title: USB 3.0 Disk Drive Not Recognized. Status in linux package in Ubuntu: Fix Released Bug description: WD My Passport 2T USB 3.0 Disk Drive. External Plugable 7 port USB 3.0 hub. When I connect the WD drive to the external USB 3.0 hub it is not recognized. The drive led blinks one time and it is not in dmesg or in the output of lsusb. > sudo lsusb -v causes the drive led to blink several times and it is recognized. With Autosuspend good for this device, long access applications like dump fail. After 'sudo lsusb -v' and starting dump, it seems normal for some 20 minutes and then dump asks for operator intervention. Looking at dmesg the drive (initially sdf) was disconnected and reconnected as sdg. Bad Autosuspend for USB device xHCI Host Controller [usb6] seems to correct this behavior but not the initial connection problem. Some discussion and testing in bug 1242321. If I connect the drive to a USB 3.0 port on the motherboard, it is recognized. There is no problem with an Plugable 7-port USB 2.0 hub. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-78-generic 4.4.0-78.99 ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62 Uname: Linux 4.4.0-78-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: tomdean 3698 F.... pulseaudio /dev/snd/controlC0: tomdean 3698 F.... pulseaudio Date: Fri May 26 09:05:20 2017 HibernationDevice: RESUME=UUID=8c377624-f972-4b2b-9364-832f70b2a67a InstallationDate: Installed on 2016-05-15 (375 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) IwConfig: lo no wireless extensions. eno1 no wireless extensions. MachineType: System manufacturer System Product Name ProcFB: 0 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-78-generic root=UUID=47d8903b-afb2-4432-bc92-b1f4e30209ef ro RelatedPackageVersions: linux-restricted-modules-4.4.0-78-generic N/A linux-backports-modules-4.4.0-78-generic N/A linux-firmware 1.157.8 RfKill: 0: hci0: Bluetooth Soft blocked: no Hard blocked: no SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/25/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4801 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: P9X79 PRO dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev 1.xx dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Chassis Manufacture dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4801:bd07/25/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP9X79PRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion: dmi.product.name: System Product Name dmi.product.version: System Version dmi.sys.vendor: System manufacturer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1693842/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp