Public bug reported:
I bought a IIyama T2250MTS touchscreen with a Quanta Optical screen in
it that is attached through USB. It fails to register as a hiddev at
kernel level with the following message:
[21071.312190] usbhid 1-12.2:1.0: can't add hid device: -110
[21071.312219] usbhid: probe of 1-12.2:1.0 failed with error -110
Looking into kernel.log shows the same message. Device is seen, udev
tries to link it to the kernel module and this fails.
I tried all sort of things:
sudo modprobe hid-multitouch (this seems the new module that supports
it, since hid-quanta has been dropped from the kernel after 3.2)
The module loads, but the device is not recognized.
It does appear in lsusb:
Bus 001 Device 011: ID 0408:3000 Quanta Computer, Inc. Optical dual-
touch panel
xinput --list does not see it:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PixArt USB Optical Mouse id=9 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Power Button id=7 [slave keyboard (3)]
↳ Sleep Button id=8 [slave keyboard (3)]
↳ UVC Camera (046d:0821) id=10 [slave keyboard (3)]
↳ DELL Dell USB Entry Keyboard id=11 [slave keyboard (3)]
There haven't been bug reports on Quanta touchscreens for years. My
problem seems most similar to this one:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1514310
O yes and the device properly works on Windows 10... I've exchanged the
USB cable for another one. No solution.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-36-generic 4.13.0-36.40
ProcVersionSignature: Ubuntu 4.13.0-36.40-generic 4.13.13
Uname: Linux 4.13.0-36-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC3: maarten 1288 F.... pulseaudio
/dev/snd/controlC1: maarten 1288 F.... pulseaudio
/dev/snd/controlC2: maarten 1288 F.... pulseaudio
/dev/snd/controlC0: maarten 1288 F.... pulseaudio
CurrentDesktop: KDE
Date: Mon Mar 5 14:49:49 2018
HibernationDevice: RESUME=UUID=419dcb02-2bfc-4caf-8e07-3bf2c1faf2a2
InstallationDate: Installed on 2016-12-30 (429 days ago)
InstallationMedia: Kubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.1)
IwConfig:
enp5s0 no wireless extensions.
lo no wireless extensions.
MachineType: MSI MS-7971
ProcEnviron:
LANGUAGE=
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=nl_NL.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic.efi.signed
root=UUID=6bc48507-dba2-4e26-beb8-4d999a7aa978 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.13.0-36-generic N/A
linux-backports-modules-4.13.0-36-generic N/A
linux-firmware 1.169.3
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to artful on 2017-10-26 (130 days ago)
dmi.bios.date: 05/23/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: C.70
dmi.board.asset.tag: Default string
dmi.board.name: B150 PC MATE (MS-7971)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrC.70:bd05/23/2016:svnMSI:pnMS-7971:pvr2.0:rvnMSI:rnB150PCMATE(MS-7971):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: Default string
dmi.product.name: MS-7971
dmi.product.version: 2.0
dmi.sys.vendor: MSI
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug artful
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1753497
Title:
Quanta Optical touchscreen recognized as usb but not as input device
Status in linux package in Ubuntu:
Confirmed
Bug description:
I bought a IIyama T2250MTS touchscreen with a Quanta Optical screen in
it that is attached through USB. It fails to register as a hiddev at
kernel level with the following message:
[21071.312190] usbhid 1-12.2:1.0: can't add hid device: -110
[21071.312219] usbhid: probe of 1-12.2:1.0 failed with error -110
Looking into kernel.log shows the same message. Device is seen, udev
tries to link it to the kernel module and this fails.
I tried all sort of things:
sudo modprobe hid-multitouch (this seems the new module that supports
it, since hid-quanta has been dropped from the kernel after 3.2)
The module loads, but the device is not recognized.
It does appear in lsusb:
Bus 001 Device 011: ID 0408:3000 Quanta Computer, Inc. Optical dual-
touch panel
xinput --list does not see it:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PixArt USB Optical Mouse id=9 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Power Button id=7 [slave keyboard (3)]
↳ Sleep Button id=8 [slave keyboard (3)]
↳ UVC Camera (046d:0821) id=10 [slave keyboard (3)]
↳ DELL Dell USB Entry Keyboard id=11 [slave keyboard (3)]
There haven't been bug reports on Quanta touchscreens for years. My
problem seems most similar to this one:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1514310
O yes and the device properly works on Windows 10... I've exchanged
the USB cable for another one. No solution.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-36-generic 4.13.0-36.40
ProcVersionSignature: Ubuntu 4.13.0-36.40-generic 4.13.13
Uname: Linux 4.13.0-36-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC3: maarten 1288 F.... pulseaudio
/dev/snd/controlC1: maarten 1288 F.... pulseaudio
/dev/snd/controlC2: maarten 1288 F.... pulseaudio
/dev/snd/controlC0: maarten 1288 F.... pulseaudio
CurrentDesktop: KDE
Date: Mon Mar 5 14:49:49 2018
HibernationDevice: RESUME=UUID=419dcb02-2bfc-4caf-8e07-3bf2c1faf2a2
InstallationDate: Installed on 2016-12-30 (429 days ago)
InstallationMedia: Kubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.1)
IwConfig:
enp5s0 no wireless extensions.
lo no wireless extensions.
MachineType: MSI MS-7971
ProcEnviron:
LANGUAGE=
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=nl_NL.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic.efi.signed
root=UUID=6bc48507-dba2-4e26-beb8-4d999a7aa978 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.13.0-36-generic N/A
linux-backports-modules-4.13.0-36-generic N/A
linux-firmware 1.169.3
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to artful on 2017-10-26 (130 days ago)
dmi.bios.date: 05/23/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: C.70
dmi.board.asset.tag: Default string
dmi.board.name: B150 PC MATE (MS-7971)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrC.70:bd05/23/2016:svnMSI:pnMS-7971:pvr2.0:rvnMSI:rnB150PCMATE(MS-7971):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: Default string
dmi.product.name: MS-7971
dmi.product.version: 2.0
dmi.sys.vendor: MSI
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