apport information
** Attachment added: "WifiSyslog.txt"
https://bugs.launchpad.net/bugs/1787304/+attachment/5176494/+files/WifiSyslog.txt
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1787304
Title:
HP Bluetooth Printer Pairs but Stays Disconnected
Status in linux package in Ubuntu:
Confirmed
Bug description:
I have an HP Deskjet 460 with BT module. This printer was working via
Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04.
In Ubuntu 16.04 I was able to use this doc to setup the printer:
https://help.ubuntu.com/community/BluetoothPrinterSetup. However,
this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable.
I've tried the info contained in these links to no avail:
-
https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10
https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1
- https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565
-
https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50
* I did try to "update bluez to >=5.28.2"
* I did try to "restarting bluetooth service"
* I did not try "removing btusb module"
Further advice in the above links did not help.
In 18.04 I can remove the device using the Settings->Bluetooth UI.
Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can
double-click on the device, and it briefly shows "Connected", then
"Disconnected". Now the device is in the Settings->Bluetooth UI, and
when I double click the device it shows "Connection Off", Paired Yes,
Type Printer, and the MAC address. I'm unable to change the
"Connection Off" setting via the UI.
From bluetoothctl:
> remove 00:0C:78:51:44:D6
[DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX
Device has been removed
[NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX
> trust 00:0C:78:51:44:D6
[CHG] Device 00:0C:78:51:44:D6 Trusted: yes
Changing 00:0C:78:51:44:D6 trust succeeded
> pair 00:0C:78:51:44:D6
Attempting to pair with 00:0C:78:51:44:D6
[CHG] Device 00:0C:78:51:44:D6 Connected: yes
[CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001101-0000-1000-8000-00805f9b34fb
[CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001105-0000-1000-8000-00805f9b34fb
[CHG] Device 00:0C:78:51:44:D6 UUIDs: 0000111b-0000-1000-8000-00805f9b34fb
[CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001123-0000-1000-8000-00805f9b34fb
[CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001126-0000-1000-8000-00805f9b34fb
[CHG] Device 00:0C:78:51:44:D6 ServicesResolved: yes
[CHG] Device 00:0C:78:51:44:D6 Paired: yes
Pairing successful
[CHG] Device 00:0C:78:51:44:D6 ServicesResolved: no
[CHG] Device 00:0C:78:51:44:D6 Connected: no
> connect 00:0C:78:51:44:D6
Attempting to connect to 00:0C:78:51:44:D6
Failed to connect: org.bluez.Error.Failed
dmesg -w from the above bluetoothctl session:
[47676.543096] Bluetooth: hci0: last event is not cmd complete (0x0f)
[47692.543107] Bluetooth: hci0: last event is not cmd complete (0x0f)
[47711.542175] Bluetooth: hci0: last event is not cmd complete (0x0f)
[47727.544169] Bluetooth: hci0: last event is not cmd complete (0x0f)
Machine: ASUS_GL551JM.
Description: Ubuntu 18.04.1 LTS
Release: 18.04
Why did this break?
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: michelle 3174 F.... pulseaudio
/dev/snd/controlC0: michelle 3174 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=2f8fccbc-e235-4e8b-9ea2-c30c8b90e7b1
InstallationDate: Installed on 2016-10-18 (666 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
MachineType: ASUSTeK COMPUTER INC. G551JM
Package: linux (not installed)
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-32-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash pcie_aspm=force
acpi_os=Windows acpi_backlight=native vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-32.35-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-32-generic N/A
linux-backports-modules-4.15.0-32-generic N/A
linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-32-generic x86_64
UpgradeStatus: Upgraded to bionic on 2018-08-15 (1 days ago)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/13/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: G551JM.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G551JM
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrG551JM.204:bd10/13/2014:svnASUSTeKCOMPUTERINC.:pnG551JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG551JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: G
dmi.product.name: G551JM
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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