apport information ** Tags added: apport-collected
** Description changed: After doing an update to Ubuntu 13.04, the laptop wwould go thru the motions of shutting down but would NOT complete the shutdown. The drive light continues to flicker and the 2 status lights on the front of the laptop remain lit. I tried to correct this issue by installing Ubuntu 13.10 from a DVD over the existing Ubuntu 13.04. This was before I saw all the problems showing up with the release. It installed but had some options that had to be corrected. The machine still will not after getting several updates since. This machine is set up as a dual-boot with Windows Vista. The Windows side shutsdown without any issues. This shutdown problem affects the lptop and not my Zotac desktop machine. It appears to be a problem in the shutdown of laptops and not desktop machines. - The only way I can shut it down or reboot the machine is to HARD - Shutdown the machine and then press the POWER button to start it back - up. + The only way I can shut it down or reboot the machine is to HARD Shutdown the machine and then press the POWER button to start it back up. + --- + ApportVersion: 2.12.5-0ubuntu2.1 + Architecture: i386 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: mitchsoffen 2060 F.... pulseaudio + DistroRelease: Ubuntu 13.10 + HibernationDevice: RESUME=UUID=87ec2efa-b743-42cb-a8a6-bfcf04e5d0e4 + InstallationDate: Installed on 2013-10-28 (22 days ago) + InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1) + Lsusb: + Bus 001 Device 002: ID 0846:9030 NetGear, Inc. WNA1100 Wireless-N 150 [Atheros AR9271] + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 003 Device 002: ID 04b4:0001 Cypress Semiconductor Corp. Mouse + Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub + Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub + MachineType: Acer, inc. Aspire 3050 + MarkForUpload: True + NonfreeKernelModules: wl + Package: linux (not installed) + PccardctlIdent: + Socket 0: + no product info available + PccardctlStatus: + Socket 0: + no card + ProcEnviron: + LANGUAGE=en_US + TERM=xterm + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 radeondrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ce93abe4-709a-4e0f-8ee0-b819a0a00c6b ro + ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-3.11.0-13-generic N/A + linux-backports-modules-3.11.0-13-generic N/A + linux-firmware 1.116 + Tags: saucy + Uname: Linux 3.11.0-13-generic i686 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + dmi.bios.date: 10/30/06 + dmi.bios.vendor: Acer + dmi.bios.version: v1.3110 + dmi.board.name: Prespa M + dmi.board.vendor: Acer, Inc. + dmi.board.version: Not Applicable + dmi.chassis.type: 1 + dmi.chassis.vendor: , Inc. + dmi.chassis.version: N/A + dmi.modalias: dmi:bvnAcer:bvrv1.3110:bd10/30/06:svnAcer,inc.:pnAspire3050:pvrNotApplicable:rvnAcer,Inc.:rnPrespaM:rvrNotApplicable:cvn,Inc.:ct1:cvrN/A: + dmi.product.name: Aspire 3050 + dmi.product.version: Not Applicable + dmi.sys.vendor: Acer, inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1251684/+attachment/3913279/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1251684 Title: 13.10 shutdown on Acer 3050 laptop doesn't work Status in “linux” package in Ubuntu: Incomplete Bug description: After doing an update to Ubuntu 13.04, the laptop wwould go thru the motions of shutting down but would NOT complete the shutdown. The drive light continues to flicker and the 2 status lights on the front of the laptop remain lit. I tried to correct this issue by installing Ubuntu 13.10 from a DVD over the existing Ubuntu 13.04. This was before I saw all the problems showing up with the release. It installed but had some options that had to be corrected. The machine still will not after getting several updates since. This machine is set up as a dual-boot with Windows Vista. The Windows side shutsdown without any issues. This shutdown problem affects the lptop and not my Zotac desktop machine. It appears to be a problem in the shutdown of laptops and not desktop machines. The only way I can shut it down or reboot the machine is to HARD Shutdown the machine and then press the POWER button to start it back up. --- ApportVersion: 2.12.5-0ubuntu2.1 Architecture: i386 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: mitchsoffen 2060 F.... pulseaudio DistroRelease: Ubuntu 13.10 HibernationDevice: RESUME=UUID=87ec2efa-b743-42cb-a8a6-bfcf04e5d0e4 InstallationDate: Installed on 2013-10-28 (22 days ago) InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1) Lsusb: Bus 001 Device 002: ID 0846:9030 NetGear, Inc. WNA1100 Wireless-N 150 [Atheros AR9271] Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 002: ID 04b4:0001 Cypress Semiconductor Corp. Mouse Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: Acer, inc. Aspire 3050 MarkForUpload: True NonfreeKernelModules: wl Package: linux (not installed) PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: no card ProcEnviron: LANGUAGE=en_US TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ce93abe4-709a-4e0f-8ee0-b819a0a00c6b ro ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.11.0-13-generic N/A linux-backports-modules-3.11.0-13-generic N/A linux-firmware 1.116 Tags: saucy Uname: Linux 3.11.0-13-generic i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: dmi.bios.date: 10/30/06 dmi.bios.vendor: Acer dmi.bios.version: v1.3110 dmi.board.name: Prespa M dmi.board.vendor: Acer, Inc. dmi.board.version: Not Applicable dmi.chassis.type: 1 dmi.chassis.vendor: , Inc. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAcer:bvrv1.3110:bd10/30/06:svnAcer,inc.:pnAspire3050:pvrNotApplicable:rvnAcer,Inc.:rnPrespaM:rvrNotApplicable:cvn,Inc.:ct1:cvrN/A: dmi.product.name: Aspire 3050 dmi.product.version: Not Applicable dmi.sys.vendor: Acer, inc. --- ApportVersion: 2.12.5-0ubuntu2.1 Architecture: i386 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: mitchsoffen 2060 F.... pulseaudio DistroRelease: Ubuntu 13.10 HibernationDevice: RESUME=UUID=87ec2efa-b743-42cb-a8a6-bfcf04e5d0e4 InstallationDate: Installed on 2013-10-28 (22 days ago) InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1) Lsusb: Bus 001 Device 002: ID 0846:9030 NetGear, Inc. WNA1100 Wireless-N 150 [Atheros AR9271] Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 002: ID 04b4:0001 Cypress Semiconductor Corp. Mouse Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: Acer, inc. Aspire 3050 MarkForUpload: True NonfreeKernelModules: wl Package: linux (not installed) PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: no card ProcEnviron: LANGUAGE=en_US TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ce93abe4-709a-4e0f-8ee0-b819a0a00c6b ro ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.11.0-13-generic N/A linux-backports-modules-3.11.0-13-generic N/A linux-firmware 1.116 Tags: saucy Uname: Linux 3.11.0-13-generic i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: dmi.bios.date: 10/30/06 dmi.bios.vendor: Acer dmi.bios.version: v1.3110 dmi.board.name: Prespa M dmi.board.vendor: Acer, Inc. dmi.board.version: Not Applicable dmi.chassis.type: 1 dmi.chassis.vendor: , Inc. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAcer:bvrv1.3110:bd10/30/06:svnAcer,inc.:pnAspire3050:pvrNotApplicable:rvnAcer,Inc.:rnPrespaM:rvrNotApplicable:cvn,Inc.:ct1:cvrN/A: dmi.product.name: Aspire 3050 dmi.product.version: Not Applicable dmi.sys.vendor: Acer, inc. 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