This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1810064 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Tags added: bionic -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1810064 Title: UI hangs When booting Live version of Ubuntu 18.04 Status in linux package in Ubuntu: Incomplete Bug description: My system: Graphics: Card: Advanced Micro Devices [AMD/ATI] Device 98e4 bus-ID: 00:01.0 chip-ID: 1002:98e4 Display Server: X.Org 1.18.4 drivers: ati,amdgpu (unloaded: fbdev,vesa,radeon) Resolution: 1366x768@60.03hz GLX Renderer: Gallium 0.4 on AMD STONEY (DRM 3.1.0, LLVM 3.8.0) GLX Version: 3.0 Mesa 11.2.0 Direct Rendering: Yes description: Notebook product: Inspiron 15-3565 (078E) vendor: Dell Inc. version: 1.7.0 serial: 9LWJ6L2 width: 64 bits capabilities: smbios-3.0 dmi-3.0 smp vsyscall32 configuration: boot=normal chassis=notebook family=Inspiron sku=078E uuid=44454C4C-4C00-1057-804A-B9C04F364C32 *-core description: Motherboard product: Inspiron 15-3565 vendor: Dell Inc. physical id: 0 version: A00 serial: .9LWJ6L2.CNWSC0083900Q7. slot: Default string *-firmware description: BIOS vendor: Dell Inc. physical id: 0 version: 1.7.0 date: 10/23/2017 size: 64KiB capacity: 8128KiB capabilities: pci pnp upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int14serial int17printer acpi usb biosbootspecification netboot uefi *-cache:0 description: L1 cache physical id: 17 slot: L1 CACHE size: 160KiB capacity: 160KiB clock: 1GHz (1.0ns) capabilities: pipeline-burst internal write-back unified configuration: level=1 *-cache:1 description: L2 cache physical id: 18 slot: L2 CACHE size: 1MiB capacity: 1MiB clock: 1GHz (1.0ns) capabilities: pipeline-burst internal write-back unified configuration: level=2 *-memory description: System Memory physical id: 25 slot: System board or motherboard size: 4GiB *-bank:0 description: SODIMM DDR4 [empty] product: A1_PartNum0 vendor: 000000000000 physical id: 0 serial: A1_SerialNum0 slot: DIMM 0 width: 64 bits *-bank:1 description: SODIMM DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (0.4 ns) product: 4ATF51264HZ-2G3E1 vendor: 009C360B0000 physical id: 1 serial: 1B0B3BB5 slot: DIMM 1 size: 4GiB width: 64 bits clock: 2400MHz (0.4ns) *-cpu description: CPU product: AMD A6-9200 RADEON R4, 5 COMPUTE CORES 2C+3G vendor: Advanced Micro Devices [AMD] physical id: 2c bus info: cpu@0 version: AMD A6-9200 RADEON R4, 5 COMPUTE CORES 2C+3G slot: P0 size: 1620MHz capacity: 2GHz width: 64 bits clock: 100MHz capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp constant_tsc rep_good acc_power nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs xop skinit wdt lwp fma4 tce nodeid_msr tbm perfctr_core perfctr_nb bpext ptsc mwaitx cpb hw_pstate vmmcall fsgsbase bmi1 avx2 smep bmi2 xsaveopt arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov cpufreq configuration: cores=2 enabledcores=2 threads=2 *-pci:0 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 100 bus info: pci@0000:00:00.0 version: 00 width: 32 bits clock: 33MHz *-generic:0 UNCLAIMED description: IOMMU product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 0.2 bus info: pci@0000:00:00.2 version: 00 width: 32 bits clock: 33MHz capabilities: msi ht bus_master cap_list configuration: latency=0 *-display UNCLAIMED description: VGA compatible controller product: Advanced Micro Devices, Inc. [AMD/ATI] vendor: Advanced Micro Devices, Inc. [AMD/ATI] physical id: 1 bus info: pci@0000:00:01.0 version: c0 width: 64 bits clock: 33MHz capabilities: pm pciexpress msi vga_controller bus_master cap_list configuration: latency=0 resources: memory:e8000000-efffffff memory:f0000000-f07fffff ioport:f000(size=256) memory:feb00000-feb3ffff memory:c0000-dffff *-multimedia:0 description: Audio device product: Advanced Micro Devices, Inc. [AMD/ATI] vendor: Advanced Micro Devices, Inc. [AMD/ATI] physical id: 1.1 bus info: pci@0000:00:01.1 version: 00 width: 64 bits clock: 33MHz capabilities: pm pciexpress msi bus_master cap_list configuration: driver=snd_hda_intel latency=0 resources: irq:64 memory:feb64000-feb67fff *-pci:0 description: PCI bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 2.4 bus info: pci@0000:00:02.4 version: 00 width: 32 bits clock: 33MHz capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:57 ioport:e000(size=4096) memory:fea00000-feafffff ioport:f0800000(size=1048576) *-network description: Ethernet interface product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:14:00.0 logical name: enp20s0 version: 07 serial: 58:8a:5a:3e:ba:90 size: 10Mbit/s capacity: 100Mbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl8106e-1_0.0.1 06/29/12 latency=0 link=no multicast=yes port=MII speed=10Mbit/s resources: irq:63 ioport:e000(size=256) memory:fea00000-fea00fff memory:f0800000-f0803fff *-pci:1 description: PCI bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 2.5 bus info: pci@0000:00:02.5 version: 00 width: 32 bits clock: 33MHz capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:58 memory:fe600000-fe7fffff *-network description: Wireless interface product: QCA9377 802.11ac Wireless Network Adapter vendor: Qualcomm Atheros physical id: 0 bus info: pci@0000:16:00.0 logical name: wlp22s0 version: 31 serial: 9c:30:5b:e4:fa:41 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath10k_pci driverversion=4.15.0-20-generic firmware=WLAN.TF.1.0-00002-QCATFSWPZ-5 ip=192.168.1.144 latency=0 link=yes multicast=yes wireless=IEEE 802.11 resources: irq:65 memory:fe600000-fe7fffff *-generic:1 UNCLAIMED description: Encryption controller product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 8 bus info: pci@0000:00:08.0 version: 00 width: 64 bits clock: 33MHz capabilities: msix ht pm bus_master cap_list configuration: latency=0 resources: memory:f0900000-f091ffff memory:fe900000-fe9fffff memory:feb6f000-feb6ffff memory:feb6a000-feb6bfff *-multimedia:1 description: Audio device product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 9.2 bus info: pci@0000:00:09.2 version: 00 width: 32 bits clock: 33MHz capabilities: pm bus_master cap_list configuration: driver=snd_hda_intel latency=0 resources: irq:11 memory:feb60000-feb63fff *-usb:0 description: USB controller product: FCH USB XHCI Controller vendor: Advanced Micro Devices, Inc. [AMD] physical id: 10 bus info: pci@0000:00:10.0 version: 20 width: 64 bits clock: 33MHz capabilities: pm msi msix pciexpress xhci bus_master cap_list configuration: driver=xhci_hcd latency=0 resources: irq:11 memory:feb68000-feb69fff *-usbhost:0 product: xHCI Host Controller vendor: Linux 4.15.0-20-generic xhci-hcd physical id: 0 bus info: usb@2 logical name: usb2 version: 4.15 capabilities: usb-2.00 configuration: driver=hub slots=4 speed=480Mbit/s *-usb description: Bluetooth wireless interface vendor: Atheros Communications, Inc. physical id: 1 bus info: usb@2:1 version: 0.01 capabilities: bluetooth usb-2.01 configuration: driver=btusb maxpower=100mA speed=12Mbit/s *-usbhost:1 product: xHCI Host Controller vendor: Linux 4.15.0-20-generic xhci-hcd physical id: 1 bus info: usb@3 logical name: usb3 version: 4.15 capabilities: usb-3.00 configuration: driver=hub slots=4 speed=5000Mbit/s *-storage description: SATA controller product: FCH SATA Controller [AHCI mode] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 11 bus info: pci@0000:00:11.0 version: 4b width: 32 bits clock: 66MHz capabilities: storage pm ahci_1.0 bus_master cap_list configuration: driver=ahci latency=32 resources: irq:4 ioport:f140(size=8) ioport:f130(size=4) ioport:f120(size=8) ioport:f110(size=4) ioport:f100(size=16) memory:feb6d000-feb6d3ff *-usb:1 description: USB controller product: FCH USB EHCI Controller vendor: Advanced Micro Devices, Inc. [AMD] physical id: 12 bus info: pci@0000:00:12.0 version: 49 width: 32 bits clock: 66MHz capabilities: pm debug ehci bus_master cap_list configuration: driver=ehci-pci latency=32 resources: irq:11 memory:feb6c000-feb6c0ff *-usbhost product: EHCI Host Controller vendor: Linux 4.15.0-20-generic ehci_hcd physical id: 1 bus info: usb@1 logical name: usb1 version: 4.15 capabilities: usb-2.00 configuration: driver=hub slots=2 speed=480Mbit/s *-usb description: USB hub vendor: Advanced Micro Devices, Inc. physical id: 1 bus info: usb@1:1 version: 0.18 capabilities: usb-2.00 configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s *-usb:0 description: Video product: Integrated_Webcam_HD vendor: CN0F08KGLOG0082BA075A02 physical id: 1 bus info: usb@1:1.1 version: 52.68 serial: 200901010001 capabilities: usb-2.00 configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s *-usb:1 description: Human interface device product: Touchscreen vendor: ELAN physical id: 2 bus info: usb@1:1.2 version: 57.12 capabilities: usb-2.00 configuration: driver=usbhid maxpower=100mA speed=12Mbit/s *-usb:2 description: Generic USB device product: USB2.0-CRW vendor: Generic physical id: 3 bus info: usb@1:1.3 version: 39.60 serial: 20100201396000000 capabilities: usb-2.00 configuration: driver=rtsx_usb maxpower=500mA speed=480Mbit/s *-usb:3 description: Mass storage device product: USB 2.0 FD vendor: PNY Technologies physical id: 4 bus info: usb@1:1.4 logical name: scsi2 version: 11.00 serial: AD48HD08000002871 capabilities: usb-2.00 scsi emulated scsi-host configuration: driver=usb-storage maxpower=200mA speed=480Mbit/s *-disk description: SCSI Disk product: USB 2.0 FD vendor: PNY physical id: 0.0.0 bus info: scsi@2:0.0.0 logical name: /dev/sdb logical name: /cdrom version: 1100 serial: AA00000000000485 size: 15GiB (16GB) capabilities: removable configuration: ansiversion=4 logicalsectorsize=512 mount.fstype=iso9660 mount.options=ro,noatime,nojoliet,check=s,map=n,blocksize=2048 sectorsize=512 state=mounted *-medium physical id: 0 logical name: /dev/sdb logical name: /cdrom size: 15GiB (16GB) capabilities: partitioned partitioned:dos configuration: mount.fstype=iso9660 mount.options=ro,noatime,nojoliet,check=s,map=n,blocksize=2048 signature=1482d141 state=mounted *-volume description: Windows FAT volume vendor: mkfs.fat physical id: 2 logical name: /dev/sdb2 version: FAT12 serial: 044e-ac17 size: 15EiB capabilities: primary boot fat initialized configuration: FATs=2 filesystem=fat *-serial description: SMBus product: FCH SMBus Controller vendor: Advanced Micro Devices, Inc. [AMD] physical id: 14 bus info: pci@0000:00:14.0 version: 4b width: 32 bits clock: 66MHz configuration: driver=piix4_smbus latency=0 resources: irq:0 *-isa description: ISA bridge product: FCH LPC Bridge vendor: Advanced Micro Devices, Inc. [AMD] physical id: 14.3 bus info: pci@0000:00:14.3 version: 11 width: 32 bits clock: 66MHz capabilities: isa bus_master configuration: latency=0 *-pci:1 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 101 bus info: pci@0000:00:02.0 version: 00 width: 32 bits clock: 33MHz *-pci:2 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 102 bus info: pci@0000:00:03.0 version: 00 width: 32 bits clock: 33MHz *-pci:3 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 103 bus info: pci@0000:00:09.0 version: 00 width: 32 bits clock: 33MHz *-pci:4 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 104 bus info: pci@0000:00:18.0 version: 00 width: 32 bits clock: 33MHz *-pci:5 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 105 bus info: pci@0000:00:18.1 version: 00 width: 32 bits clock: 33MHz *-pci:6 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 106 bus info: pci@0000:00:18.2 version: 00 width: 32 bits clock: 33MHz *-pci:7 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 107 bus info: pci@0000:00:18.3 version: 00 width: 32 bits clock: 33MHz *-pci:8 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 108 bus info: pci@0000:00:18.4 version: 00 width: 32 bits clock: 33MHz configuration: driver=fam15h_power resources: irq:0 *-pci:9 description: Host bridge product: Advanced Micro Devices, Inc. [AMD] vendor: Advanced Micro Devices, Inc. [AMD] physical id: 109 bus info: pci@0000:00:18.5 version: 00 width: 32 bits clock: 33MHz *-scsi:0 physical id: 1 logical name: scsi0 capabilities: emulated *-disk description: ATA Disk product: TOSHIBA MQ01ABD1 vendor: Toshiba physical id: 0.0.0 bus info: scsi@0:0.0.0 logical name: /dev/sda version: 3D serial: 28HHTBRUT size: 931GiB (1TB) capabilities: gpt-1.00 partitioned partitioned:gpt configuration: ansiversion=5 guid=9b216b98-417f-4309-b3f2-4d2ef82cc374 logicalsectorsize=512 sectorsize=4096 *-volume:0 description: Windows FAT volume vendor: MSDOS5.0 physical id: 1 bus info: scsi@0:0.0.0,1 logical name: /dev/sda1 version: FAT32 serial: 6435-4b7a size: 495MiB capacity: 499MiB capabilities: boot precious readonly hidden nomount fat initialized configuration: FATs=2 filesystem=fat label=ESP name=EFI system partition *-volume:1 description: reserved partition vendor: Windows physical id: 2 bus info: scsi@0:0.0.0,2 logical name: /dev/sda2 serial: bf7e2054-fab1-43e7-80f5-15f088082e2f capacity: 127MiB capabilities: nofs precious readonly hidden nomount configuration: name=Microsoft reserved partition *-volume:2 description: Windows NTFS volume vendor: Windows physical id: 3 bus info: scsi@0:0.0.0,3 logical name: /dev/sda3 logical name: /media/mint/OS version: 3.1 serial: 3e016f63-f91e-5947-a7ed-8e885e7ce9ca size: 916GiB capacity: 916GiB capabilities: ntfs initialized configuration: clustersize=4096 created=2018-03-10 18:08:19 filesystem=ntfs label=OS mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 name=Basic data partition state=mounted *-volume:3 description: Windows NTFS volume vendor: Windows physical id: 4 bus info: scsi@0:0.0.0,4 logical name: /dev/sda4 version: 3.1 serial: 0806-480a size: 879MiB capacity: 906MiB capabilities: boot precious readonly hidden nomount ntfs initialized configuration: clustersize=4096 created=2018-09-16 05:06:27 filesystem=ntfs modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true *-volume:4 description: Windows NTFS volume vendor: Windows physical id: 5 bus info: scsi@0:0.0.0,5 logical name: /dev/sda5 version: 3.1 serial: f648-b5d7 size: 12GiB capacity: 12GiB capabilities: boot precious readonly hidden nomount ntfs initialized configuration: clustersize=4096 created=2018-03-10 21:10:57 filesystem=ntfs label=Image modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true *-volume:5 description: Windows NTFS volume vendor: Windows physical id: 6 bus info: scsi@0:0.0.0,6 logical name: /dev/sda6 version: 3.1 serial: 5ccd-6bfa size: 1082MiB capacity: 1091MiB capabilities: boot precious readonly hidden nomount ntfs initialized configuration: clustersize=4096 created=2018-03-10 20:46:02 filesystem=ntfs label=DELLSUPPORT modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true *-scsi:1 physical id: 2 logical name: scsi1 capabilities: emulated *-cdrom description: DVD-RAM writer product: DVD+-RW GU90N vendor: HL-DT-ST physical id: 0.0.0 bus info: scsi@1:0.0.0 logical name: /dev/cdrom logical name: /dev/cdrw logical name: /dev/dvd logical name: /dev/dvdrw logical name: /dev/sr0 version: A1C3 capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram configuration: ansiversion=5 status=nodisc *-battery description: Nickel Cadmium Battery product: DELL 991XP7B vendor: LGC-LGC2.80 physical id: 1 serial: 57474 slot: Location of the battery capacity: 41440mWh configuration: voltage=14.8V Step to reproduce: Note: I discovered this defect when trying to load a Live image of Mint 19.1. I've duplicated it using Ubuntu and Xubuntu. I'm logging it here because Ubuntu is the "base" codebase. 1. I boot from my USB drive. Usually, the UI loads, but sometimes I only get a blank screen. 2. Connect to Wifi. 3. After using the OS for a while, everything freezes. The mouse and keyboard inputs don't work. 4. This happens every time. What I expected to happen: the UI and everything doesn't freeze. :-) More info: I reported this problem here: https://www.linuxquestions.org/questions/linux-mint-84/problems-with-xfce-19-1-live-us-4175644671/ There might be some useful info here. I'll be happy to assist, test or answer questions about this issue. I suspect that this is related to the Desktop env. When I run Lubuntu, it works well. I've tested LXLE 16.04 (same Ubuntu version) and it works well also. 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