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** Changed in: linux (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1823029
Title:
[Dell XPS 15 9757] Occasionally fails to suspend and locks up instead
Status in linux package in Ubuntu:
Confirmed
Bug description:
Sometimes when suspending, the suspend process fails, and the machine
becomes unresponsive to any input, has nothing but a black/off
display, and fans kick in and run high (which is actually 'good' for
detecting the issue has happened).
journalctl output from an unsuccessful suspend:
Apr 02 13:39:54 taplop systemd-logind[1067]: Suspending...
Apr 02 13:39:54 taplop NetworkManager[4083]: <info> [1554237594.5332]
manager: sleep: sleep requested (sleeping: no en
Apr 02 13:39:54 taplop NetworkManager[4083]: <info> [1554237594.5333] device
(40:4E:36:47:ED:D1): state change: disconn
Apr 02 13:39:54 taplop NetworkManager[4083]: <info> [1554237594.5358]
manager: NetworkManager state is now ASLEEP
Apr 02 13:39:54 taplop whoopsie[1779]: [13:39:54] offline
Apr 02 13:39:55 taplop gnome-shell[5521]: Failed to flip onscreen: Tried to
flip inactive CRTC
Apr 02 13:39:56 taplop kernel: [drm] PCIE GART of 256M enabled (table at
0x000000F400000000).
Apr 02 13:39:56 taplop kernel: [drm] UVD and UVD ENC initialized successfully.
Apr 02 13:39:56 taplop kernel: [drm] VCE initialized successfully.
Apr 02 13:39:57 taplop systemd[1]: Starting TLP suspend/resume...
Apr 02 13:39:57 taplop systemd[1]: Started TLP suspend/resume.
Apr 02 13:39:57 taplop systemd[1]: Reached target Sleep.
Apr 02 13:39:57 taplop systemd[1]: Starting Suspend...
Apr 02 13:39:57 taplop NetworkManager[4083]: <info> [1554237597.9078] caught
SIGTERM, shutting down normally.
Apr 02 13:39:57 taplop systemd[1]: Stopping Network Manager...
Apr 02 13:39:57 taplop gnome-shell[5521]: Removing a network device that was
not added
Apr 02 13:39:57 taplop NetworkManager[4083]: <info> [1554237597.9485] dhcp4
(wlp2s0): canceled DHCP transaction, DHCP c
Apr 02 13:39:57 taplop NetworkManager[4083]: <info> [1554237597.9486] dhcp4
(wlp2s0): state changed bound -> done
Apr 02 13:39:57 taplop NetworkManager[4083]: <info> [1554237597.9486] device
(wlp2s0): DHCPv4: 480 seconds grace period
Apr 02 13:39:57 taplop NetworkManager[4083]: <info> [1554237597.9570]
exiting (success)
Apr 02 13:39:57 taplop gnome-shell[5521]: JS WARNING:
[resource:///org/gnome/shell/ui/status/network.js 1187]: reference
Apr 02 13:39:57 taplop systemd[1]: NetworkManager.service: Succeeded.
Apr 02 13:39:57 taplop systemd[1]: Stopped Network Manager.
Apr 02 13:39:57 taplop gnome-shell[5521]: Object NM.ActiveConnection
(0x55d340e8f5a0), has been already deallocated — im
Apr 02 13:39:57 taplop org.gnome.Shell.desktop[5521]: == Stack trace for
context 0x55d34160e1e0 ==
Apr 02 13:39:57 taplop org.gnome.Shell.desktop[5521]: #0 55d345364700 i
resource:///org/gnome/shell/ui/status/networ
Apr 02 13:39:57 taplop org.gnome.Shell.desktop[5521]: #1 55d345364680 i
resource:///org/gnome/shell/ui/status/networ
Apr 02 13:39:57 taplop org.gnome.Shell.desktop[5521]: #2 7ffe97451d00 b
self-hosted:979 (7fc3d4350a60 @ 440)
Apr 02 13:39:58 taplop gnome-shell[5521]: Failed to flip onscreen: Tried to
flip inactive CRTC
Apr 02 13:39:58 taplop kernel: wlp2s0: deauthenticating from
f0:9f:c2:6e:e1:aa by local choice (Reason: 3=DEAUTH_LEAVING
Apr 02 13:39:58 taplop wpa_supplicant[1069]: wlp2s0: CTRL-EVENT-DISCONNECTED
bssid=f0:9f:c2:6e:e1:aa reason=3 locally_ge
Apr 02 13:39:58 taplop gnome-shell[5521]: Failed to flip onscreen: Tried to
flip inactive CRTC
Apr 02 13:39:58 taplop avahi-daemon[1068]: Interface wlp2s0.IPv6 no longer
relevant for mDNS.
Apr 02 13:39:58 taplop avahi-daemon[1068]: Leaving mDNS multicast group on
interface wlp2s0.IPv6 with address fe80::1c45
Apr 02 13:39:58 taplop whoopsie[1779]: [13:39:58] Cannot reach:
https://daisy.ubuntu.com
Apr 02 13:39:58 taplop whoopsie[1779]: [13:39:58] Cannot reach:
https://daisy.ubuntu.com
Apr 02 13:39:58 taplop avahi-daemon[1068]: Interface wlp2s0.IPv4 no longer
relevant for mDNS.
Apr 02 13:39:58 taplop avahi-daemon[1068]: Leaving mDNS multicast group on
interface wlp2s0.IPv4 with address 10.30.2.26
Apr 02 13:39:58 taplop avahi-daemon[1068]: Withdrawing address record for
fe80::1c45:b634:dc94:8f5f on wlp2s0.
Apr 02 13:39:58 taplop avahi-daemon[1068]: Withdrawing address record for
10.30.2.26 on wlp2s0.
Apr 02 13:39:58 taplop wpa_supplicant[1069]: nl80211: deinit
ifname=p2p-dev-wlp2s0 disabled_11b_rates=0
Apr 02 13:39:58 taplop wpa_supplicant[1069]: Could not read interface
p2p-dev-wlp2s0 flags: No such device
Apr 02 13:39:58 taplop systemd-sleep[9790]: Suspending system...
Apr 02 13:39:58 taplop kernel: PM: suspend entry (deep)
Apr 02 13:39:59 taplop kernel: PM: Syncing filesystems ... done.
Apr 02 13:39:59 taplop kernel: Freezing user space processes ... (elapsed
0.003 seconds) done.
Apr 02 13:39:59 taplop kernel: OOM killer disabled.
Apr 02 13:39:59 taplop kernel: Freezing remaining freezable tasks ...
(elapsed 0.001 seconds) done.
Apr 02 13:39:59 taplop kernel: printk: Suspending console(s) (use
no_console_suspend to debug)
Apr 02 13:39:59 taplop kernel: pci_pm_suspend(): hcd_pci_suspend+0x0/0x30
returns -16
Apr 02 13:39:59 taplop kernel: dpm_run_callback(): pci_pm_suspend+0x0/0x130
returns -16
Apr 02 13:39:59 taplop kernel: PM: Device 0000:00:14.0 failed to suspend
async: error -16
Apr 02 13:39:59 taplop kernel: PM: Some devices failed to suspend, or early
wake event detected
Apr 02 13:39:59 taplop kernel: [drm] PCIE GART of 256M enabled (table at
0x000000F400000000).
Apr 02 13:39:59 taplop kernel: [drm] UVD and UVD ENC initialized successfully.
Apr 02 13:39:59 taplop kernel: nvme nvme0: 8/0/0 default/read/poll queues
Apr 02 13:39:59 taplop kernel: [drm] VCE initialized successfully.
Apr 02 13:39:59 taplop kernel: OOM killer enabled.
Apr 02 13:39:59 taplop kernel: Restarting tasks ... done.
lspci shows that 00:14.0 is:
00:14.0 USB controller: Intel Corporation 100 Series/C230 Series Chipset
Family USB 3.0 xHCI Controller (rev 31) (prog-if 30 [XHCI])
Subsystem: Dell 100 Series/C230 Series Chipset Family USB 3.0 xHCI
Controller
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr-
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort-
<TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin A routed to IRQ 122
Region 0: Memory at ec500000 (64-bit, non-prefetchable) [size=64K]
Capabilities: [70] Power Management version 2
Flags: PMEClk- DSI- D1- D2- AuxCurrent=375mA
PME(D0-,D1-,D2-,D3hot+,D3cold+)
Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
Address: 00000000fee00258 Data: 0000
Kernel driver in use: xhci_hcd
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-5.0.0-8-generic 5.0.0-8.9
ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1
Uname: Linux 5.0.0-8-generic x86_64
ApportVersion: 2.20.10-0ubuntu23
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jbarnett 2514 F.... pulseaudio
CurrentDesktop: GNOME
Date: Wed Apr 3 07:38:56 2019
HibernationDevice:
RESUME=UUID=5f1c6062-a7a8-4a12-8ac6-df9155e52106
#RESUME=UUID=3362a8d7-7697-40cf-8939-66efa61485fe
InstallationDate: Installed on 2018-09-26 (189 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
(20180725)
MachineType: Dell Inc. XPS 15 9575
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-8-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-5.0.0-8-generic N/A
linux-backports-modules-5.0.0-8-generic N/A
linux-firmware 1.178
SourcePackage: linux
UpgradeStatus: Upgraded to disco on 2019-03-11 (22 days ago)
dmi.bios.date: 02/21/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.0
dmi.board.name: 0N338G
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.4.0:bd02/21/2019:svnDellInc.:pnXPS159575:pvr:rvnDellInc.:rn0N338G:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9575
dmi.product.sku: 080D
dmi.sys.vendor: Dell Inc.
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