This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1833916 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1833916 Title: USB-C to HDMI converter is not working with thunderbolt port Status in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: [Summary] There are 2 USB-C port on my XPS 13 9380, one is Display port on the right side, the other is thunderbolt on the left side. When I using a USB-C to HDMI converter to connect an external monitor, it does not work with the thunderbolt port, but display port is always working. I tried 4 different branding converters and get all the same result: DP port works, Thunderbolt port does NOT. Detail syslog and dmesg can be found here https://paste.ubuntu.com/p/V4DspmXTZc/ [Additional information] jerry@jerry-XPS-13-9380:~$ lsb_release -a No LSB modules are available. Distributor ID:Ubuntu Description:Ubuntu 19.04 Release:19.04 Codename:disco kernel-version: 5.0.0-17-generic bios-version: 1.3.2 CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8x) system-product-name: XPS 13 9380 system-manufacturer: Dell Inc. GPU: 00:02.0 VGA compatible controller: Intel Corporation Device 3ea0 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1833916/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp