This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1839006 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1839006 Title: No sound is playing from this laptop Status in linux package in Ubuntu: Incomplete Bug description: I recently installed Ubuntu 19.04 on this protab laptop. In the settings menu the sound output shows a headphone and a multichannel output option. There is no sound coming out of either system, despite there being sound detection demonstrated in the sound bars in the output menu moving with the playback audio. I have tried force restarting/reinstalling Alsa mixer and pulse audio and all the obvious things such as checking sound level settings. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gnome-control-center 1:3.32.2-0ubuntu1.1 ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15 Uname: Linux 5.0.0-23-generic x86_64 ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Aug 6 02:09:12 2019 ExecutablePath: /usr/bin/gnome-control-center InstallationDate: Installed on 2019-02-22 (164 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) ProcEnviron: LANGUAGE=en_AU:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_AU.UTF-8 SHELL=/bin/bash SourcePackage: gnome-control-center UpgradeStatus: Upgraded to disco on 2019-08-04 (1 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp