Public bug reported:
General System Information:
I have an »Asus ZenBook Pro 14 UX480« notebook and installed »Ubuntu
19.10«. No dual boot.
What I expected to happen:
The touchpad should work.
What happened instead
The touchpad was working after the fresh installation. However after the
first reboot it did not respond. After the next reboot it worked again.
Now it will work after every 10th reboot, all other times it wont.
Using an external mouse via USB is working.
The touchpad was not working at all in Ubuntu 18.04 and 19.04.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-19-generic 5.3.0-19.20
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dan 1767 F.... pulseaudio
/dev/snd/controlC1: dan 1767 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 23 09:50:26 2019
InstallationDate: Installed on 2019-10-17 (5 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 13d3:56cb IMC Networks USB2.0 HD IR UVC WebCam
Bus 001 Device 004: ID 8087:0aaa Intel Corp.
Bus 001 Device 002: ID 062a:4101 MosArt Semiconductor Corp. Wireless
Keyboard/Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook Pro 14 UX450FDX_UX480FD
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-19-generic
root=/dev/mapper/vgubuntu-root ro
RelatedPackageVersions:
linux-restricted-modules-5.3.0-19-generic N/A
linux-backports-modules-5.3.0-19-generic N/A
linux-firmware 1.183
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/09/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX450FDX.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX450FDX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX450FDX.301:bd10/09/2018:svnASUSTeKCOMPUTERINC.:pnZenBookPro14UX450FDX_UX480FD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX450FDX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook Pro
dmi.product.name: ZenBook Pro 14 UX450FDX_UX480FD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan
** Summary changed:
- Touchpad on Asus ZenBook Pro 14 UX480 & Ubuntu 19.10 most times not working
after reboot
+ Touchpad most times not working after reboot on Asus ZenBook Pro 14 UX480 &
Ubuntu 19.10
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1849442
Title:
Touchpad most times not working after reboot on Asus ZenBook Pro 14
UX480 & Ubuntu 19.10
Status in linux package in Ubuntu:
New
Bug description:
General System Information:
I have an »Asus ZenBook Pro 14 UX480« notebook and installed »Ubuntu
19.10«. No dual boot.
What I expected to happen:
The touchpad should work.
What happened instead
The touchpad was working after the fresh installation. However after
the first reboot it did not respond. After the next reboot it worked
again. Now it will work after every 10th reboot, all other times it
wont.
Using an external mouse via USB is working.
The touchpad was not working at all in Ubuntu 18.04 and 19.04.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-19-generic 5.3.0-19.20
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dan 1767 F.... pulseaudio
/dev/snd/controlC1: dan 1767 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 23 09:50:26 2019
InstallationDate: Installed on 2019-10-17 (5 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 13d3:56cb IMC Networks USB2.0 HD IR UVC WebCam
Bus 001 Device 004: ID 8087:0aaa Intel Corp.
Bus 001 Device 002: ID 062a:4101 MosArt Semiconductor Corp. Wireless
Keyboard/Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook Pro 14 UX450FDX_UX480FD
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-19-generic
root=/dev/mapper/vgubuntu-root ro
RelatedPackageVersions:
linux-restricted-modules-5.3.0-19-generic N/A
linux-backports-modules-5.3.0-19-generic N/A
linux-firmware 1.183
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/09/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX450FDX.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX450FDX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX450FDX.301:bd10/09/2018:svnASUSTeKCOMPUTERINC.:pnZenBookPro14UX450FDX_UX480FD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX450FDX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook Pro
dmi.product.name: ZenBook Pro 14 UX450FDX_UX480FD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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