apport information ** Tags added: apport-collected
** Description changed: I freshly installed Ubuntu Budgie 19.10 today after receiving my new notebook. However, when putting the system to suspend (or hibernate), the screen goes off and the system freezes. The fan keeps running, keyboard backlight and power led are on. Sometimes, when pressing a button, I can get the screen to turn back on, but its frozen as well (no mouse movement, clock stuck etc.) So far I tried increasing the swap file size, however this did not help. I also livebooted Ubuntu 19.10 and tried suspend, but I had the same issue. Could this be a problem of my fairly new chipset (Intel i7 1065G7)? + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: norbert 1508 F.... pulseaudio + /dev/snd/pcmC0D0p: norbert 1508 F...m pulseaudio + CurrentDesktop: Budgie:GNOME + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2019-11-13 (1 days ago) + InstallationMedia: Ubuntu-Budgie 19.10 "Eoan Ermine" - Release amd64 (20191017) + MachineType: Acer Swift SF314-57 + Package: linux (not installed) + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-23-generic root=/dev/mapper/vgubuntu--budgie-root ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-23-generic N/A + linux-backports-modules-5.3.0-23-generic N/A + linux-firmware 1.183.2 + Tags: eoan + Uname: Linux 5.3.0-23-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 09/05/2019 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V1.07 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: Floris_IL + dmi.board.vendor: IL + dmi.board.version: V1.07 + dmi.chassis.type: 10 + dmi.chassis.vendor: Acer + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd09/05/2019:svnAcer:pnSwiftSF314-57:pvrV1.07:rvnIL:rnFloris_IL:rvrV1.07:cvnAcer:ct10:cvrChassisVersion: + dmi.product.family: Swift 3 + dmi.product.name: Swift SF314-57 + dmi.product.sku: 0000000000000000 + dmi.product.version: V1.07 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1852493/+attachment/5305709/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1852493 Title: Freeze on suspend (Acer SF314-57) Status in linux package in Ubuntu: Confirmed Bug description: I freshly installed Ubuntu Budgie 19.10 today after receiving my new notebook. However, when putting the system to suspend (or hibernate), the screen goes off and the system freezes. The fan keeps running, keyboard backlight and power led are on. Sometimes, when pressing a button, I can get the screen to turn back on, but its frozen as well (no mouse movement, clock stuck etc.) So far I tried increasing the swap file size, however this did not help. I also livebooted Ubuntu 19.10 and tried suspend, but I had the same issue. Could this be a problem of my fairly new chipset (Intel i7 1065G7)? --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: norbert 1508 F.... pulseaudio /dev/snd/pcmC0D0p: norbert 1508 F...m pulseaudio CurrentDesktop: Budgie:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-13 (1 days ago) InstallationMedia: Ubuntu-Budgie 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: Acer Swift SF314-57 Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-23-generic root=/dev/mapper/vgubuntu--budgie-root ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7 RelatedPackageVersions: linux-restricted-modules-5.3.0-23-generic N/A linux-backports-modules-5.3.0-23-generic N/A linux-firmware 1.183.2 Tags: eoan Uname: Linux 5.3.0-23-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/05/2019 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Floris_IL dmi.board.vendor: IL dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd09/05/2019:svnAcer:pnSwiftSF314-57:pvrV1.07:rvnIL:rnFloris_IL:rvrV1.07:cvnAcer:ct10:cvrChassisVersion: dmi.product.family: Swift 3 dmi.product.name: Swift SF314-57 dmi.product.sku: 0000000000000000 dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1852493/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
