apport information ** Tags added: apport-collected
** Description changed: Hello guys, I can't shutdown Ubuntu 19.10. When I try, the shutdown screen appears. The first two dots below the ubuntu logo, turn orange and then it freezes. Reboot works fine. The debug-shell is no use, because at the freeze point I can't type in commands. When I press ESC to see what's going on during shutdown, the last message to appear ist "[Some weird number] reboot: power down. Last time I pressed ESC during shutdown the "weird number" was 85.270119. I also tried to shutdown with the terminal commands "sudo shutdown now", "sudo shutdown -P now", "sudo shutdown -h now", "poweroff" and "sudo poweroff -f". All of them had the effect as describe above except the command "sudo poweroff -f". After I typed in the command, I authenticated and following messages appeared: "Powering off...". At this point it freezed. I could still see the desktop and every visible window, but I couldn't perform any actions; not even keyboard shortcuts worked. It also did not help to change 'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"' in /etc/default/grub to 'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"' and run "update- grub". Once the following command combo did work: "sudo swapoff -a && systemctl poweroff", but the I reinstalled Ubuntu and now it doesn't work any more. In the application "Additional Drivers" I selected the proprietary and tested driver of NVIDIA, but I can't to this for my WLAN-Card (correct word?), because the "Additional Drivers" says it's not working, but my WLAN works fine. I've got only Bluetooth problems. The displayed name of the WLAN-Card is: "Intel Corporation: Wireless 7260 (Dual Band Wireless-AC 7260)". I also tried to manually install a driver it didn't help. When I wake up the laptop, a black screen appears with some error messages, but only for a very short time so I can't make a photo of it. I tried once and the text was unreadable. I have the latest BIOS and my Computer model is MSI PX60 2QD. Thanks for your help :) + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: leonard 1724 F.... pulseaudio + /dev/snd/controlC1: leonard 1724 F.... pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2020-01-18 (7 days ago) + InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + MachineType: Micro-Star International Co., Ltd. PX60 2QD + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic root=UUID=04df7493-393f-447e-bfb3-3dc43c2ee645 ro quiet splash acpi=force vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-26-generic N/A + linux-backports-modules-5.3.0-26-generic N/A + linux-firmware 1.183.3 + Tags: eoan + Uname: Linux 5.3.0-26-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 11/03/2015 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: E16H6IMS.110 + dmi.board.asset.tag: To be filled by O.E.M. + dmi.board.name: MS-16H6 + dmi.board.vendor: Micro-Star International Co., Ltd. + dmi.board.version: REV:0.B + dmi.chassis.asset.tag: To Be Filled By O.E.M. + dmi.chassis.type: 10 + dmi.chassis.vendor: Micro-Star International Co., Ltd. + dmi.chassis.version: To Be Filled By O.E.M. + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE16H6IMS.110:bd11/03/2015:svnMicro-StarInternationalCo.,Ltd.:pnPX602QD:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16H6:rvrREV0.B:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrToBeFilledByO.E.M.: + dmi.product.family: To be filled by O.E.M. + dmi.product.name: PX60 2QD + dmi.product.sku: To be filled by O.E.M. + dmi.product.version: REV:1.0 + dmi.sys.vendor: Micro-Star International Co., Ltd. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1860800/+attachment/5322875/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1860800 Title: Ubuntu 19.10 doesn't shutdown Status in linux package in Ubuntu: Confirmed Bug description: Hello guys, I can't shutdown Ubuntu 19.10. When I try, the shutdown screen appears. The first two dots below the ubuntu logo, turn orange and then it freezes. Reboot works fine. The debug-shell is no use, because at the freeze point I can't type in commands. When I press ESC to see what's going on during shutdown, the last message to appear ist "[Some weird number] reboot: power down. Last time I pressed ESC during shutdown the "weird number" was 85.270119. I also tried to shutdown with the terminal commands "sudo shutdown now", "sudo shutdown -P now", "sudo shutdown -h now", "poweroff" and "sudo poweroff -f". All of them had the effect as describe above except the command "sudo poweroff -f". After I typed in the command, I authenticated and following messages appeared: "Powering off...". At this point it freezed. I could still see the desktop and every visible window, but I couldn't perform any actions; not even keyboard shortcuts worked. It also did not help to change 'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"' in /etc/default/grub to 'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"' and run "update-grub". Once the following command combo did work: "sudo swapoff -a && systemctl poweroff", but the I reinstalled Ubuntu and now it doesn't work any more. In the application "Additional Drivers" I selected the proprietary and tested driver of NVIDIA, but I can't to this for my WLAN-Card (correct word?), because the "Additional Drivers" says it's not working, but my WLAN works fine. I've got only Bluetooth problems. The displayed name of the WLAN-Card is: "Intel Corporation: Wireless 7260 (Dual Band Wireless-AC 7260)". I also tried to manually install a driver it didn't help. When I wake up the laptop, a black screen appears with some error messages, but only for a very short time so I can't make a photo of it. I tried once and the text was unreadable. I have the latest BIOS and my Computer model is MSI PX60 2QD. It doesn't work with Arch Linux either. Thanks for your help :) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: leonard 1724 F.... pulseaudio /dev/snd/controlC1: leonard 1724 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2020-01-18 (7 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: Micro-Star International Co., Ltd. PX60 2QD NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic root=UUID=04df7493-393f-447e-bfb3-3dc43c2ee645 ro quiet splash acpi=force vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-26-generic N/A linux-backports-modules-5.3.0-26-generic N/A linux-firmware 1.183.3 Tags: eoan Uname: Linux 5.3.0-26-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 11/03/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: E16H6IMS.110 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: MS-16H6 dmi.board.vendor: Micro-Star International Co., Ltd. dmi.board.version: REV:0.B dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 10 dmi.chassis.vendor: Micro-Star International Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE16H6IMS.110:bd11/03/2015:svnMicro-StarInternationalCo.,Ltd.:pnPX602QD:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16H6:rvrREV0.B:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrToBeFilledByO.E.M.: dmi.product.family: To be filled by O.E.M. dmi.product.name: PX60 2QD dmi.product.sku: To be filled by O.E.M. dmi.product.version: REV:1.0 dmi.sys.vendor: Micro-Star International Co., Ltd. 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