apport information

** Tags added: focal staging

** Description changed:

  The driver installed just fine and wifi is working but bluetooth does
  not.
  
  I will gladly provide further debugging information.
  
  Ubuntu 19.10
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu8.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  steven     2090 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 19.10
  InstallationDate: Installed on 2019-11-17 (75 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: HP HP 250 G7 Notebook PC
  Package: rtl8821ce
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic 
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
  RelatedPackageVersions:
   linux-restricted-modules-5.3.0-29-generic N/A
   linux-backports-modules-5.3.0-29-generic  N/A
   linux-firmware                            1.183.3
  RfKill:
   0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
  Tags:  eoan
  Uname: Linux 5.3.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/05/2018
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.16
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 8532
  dmi.board.vendor: HP
  dmi.board.version: 70.22
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
  dmi.product.family: 103C_5336AN HP 200
  dmi.product.name: HP 250 G7 Notebook PC
  dmi.product.sku: 6MQ54EA#ABD
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.3
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  steven     1931 F.... pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2019-11-17 (231 days ago)
+ InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
+ Lsusb:
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ Lsusb-t:
+  /:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M
+  /:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
+      |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M
+      |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M
+ MachineType: HP HP 250 G7 Notebook PC
+ Package: rtl8821ce
+ ProcEnviron:
+  TERM=xterm-256color
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=de_DE.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic 
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
+ RelatedPackageVersions:
+  linux-restricted-modules-5.4.0-40-generic N/A
+  linux-backports-modules-5.4.0-40-generic  N/A
+  linux-firmware                            1.187.1
+ RfKill:
+  0: phy0: Wireless LAN
+       Soft blocked: no
+       Hard blocked: no
+ StagingDrivers: ashmem_linux
+ Tags:  focal staging staging
+ Uname: Linux 5.4.0-40-generic x86_64
+ UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago)
+ UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 12/05/2018
+ dmi.bios.vendor: Insyde
+ dmi.bios.version: F.16
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: 8532
+ dmi.board.vendor: HP
+ dmi.board.version: 70.22
+ dmi.chassis.asset.tag: Chassis Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: HP
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: 
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
+ dmi.product.family: 103C_5336AN HP 200
+ dmi.product.name: HP 250 G7 Notebook PC
+ dmi.product.sku: 6MQ54EA#ABD
+ dmi.product.version: Type1ProductConfigId
+ dmi.sys.vendor: HP

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1853665/+attachment/5389865/+files/AlsaInfo.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-oem in Ubuntu.
https://bugs.launchpad.net/bugs/1853665

Title:
  Bluetooth not working with Realtek RTL8821CE

Status in linux package in Ubuntu:
  Confirmed
Status in linux-oem package in Ubuntu:
  Confirmed
Status in rtl8821ce package in Ubuntu:
  Confirmed

Bug description:
  The driver installed just fine and wifi is working but bluetooth does
  not.

  I will gladly provide further debugging information.

  Ubuntu 19.10
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu8.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  steven     2090 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 19.10
  InstallationDate: Installed on 2019-11-17 (75 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: HP HP 250 G7 Notebook PC
  Package: rtl8821ce
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic 
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
  RelatedPackageVersions:
   linux-restricted-modules-5.3.0-29-generic N/A
   linux-backports-modules-5.3.0-29-generic  N/A
   linux-firmware                            1.183.3
  RfKill:
   0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
  Tags:  eoan
  Uname: Linux 5.3.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/05/2018
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.16
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 8532
  dmi.board.vendor: HP
  dmi.board.version: 70.22
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
  dmi.product.family: 103C_5336AN HP 200
  dmi.product.name: HP 250 G7 Notebook PC
  dmi.product.sku: 6MQ54EA#ABD
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  steven     1931 F.... pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2019-11-17 (231 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Lsusb-t:
   /:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M
   /:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
       |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M
       |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M
  MachineType: HP HP 250 G7 Notebook PC
  Package: rtl8821ce
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic 
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
  RelatedPackageVersions:
   linux-restricted-modules-5.4.0-40-generic N/A
   linux-backports-modules-5.4.0-40-generic  N/A
   linux-firmware                            1.187.1
  RfKill:
   0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
  StagingDrivers: ashmem_linux
  Tags:  focal staging staging
  Uname: Linux 5.4.0-40-generic x86_64
  UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago)
  UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/05/2018
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.16
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 8532
  dmi.board.vendor: HP
  dmi.board.version: 70.22
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
  dmi.product.family: 103C_5336AN HP 200
  dmi.product.name: HP 250 G7 Notebook PC
  dmi.product.sku: 6MQ54EA#ABD
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP

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