apport information
** Tags added: focal staging
** Description changed:
The driver installed just fine and wifi is working but bluetooth does
not.
I will gladly provide further debugging information.
Ubuntu 19.10
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: steven 2090 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-11-17 (75 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP 250 G7 Notebook PC
Package: rtl8821ce
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
RelatedPackageVersions:
linux-restricted-modules-5.3.0-29-generic N/A
linux-backports-modules-5.3.0-29-generic N/A
linux-firmware 1.183.3
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: eoan
Uname: Linux 5.3.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/05/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8532
dmi.board.vendor: HP
dmi.board.version: 70.22
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN HP 200
dmi.product.name: HP 250 G7 Notebook PC
dmi.product.sku: 6MQ54EA#ABD
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.3
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: steven 1931 F.... pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2019-11-17 (231 days ago)
+ InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ Lsusb-t:
+ /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M
+ /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
+ |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M
+ |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M
+ MachineType: HP HP 250 G7 Notebook PC
+ Package: rtl8821ce
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=de_DE.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
+ RelatedPackageVersions:
+ linux-restricted-modules-5.4.0-40-generic N/A
+ linux-backports-modules-5.4.0-40-generic N/A
+ linux-firmware 1.187.1
+ RfKill:
+ 0: phy0: Wireless LAN
+ Soft blocked: no
+ Hard blocked: no
+ StagingDrivers: ashmem_linux
+ Tags: focal staging staging
+ Uname: Linux 5.4.0-40-generic x86_64
+ UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago)
+ UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 12/05/2018
+ dmi.bios.vendor: Insyde
+ dmi.bios.version: F.16
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: 8532
+ dmi.board.vendor: HP
+ dmi.board.version: 70.22
+ dmi.chassis.asset.tag: Chassis Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: HP
+ dmi.chassis.version: Chassis Version
+ dmi.modalias:
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
+ dmi.product.family: 103C_5336AN HP 200
+ dmi.product.name: HP 250 G7 Notebook PC
+ dmi.product.sku: 6MQ54EA#ABD
+ dmi.product.version: Type1ProductConfigId
+ dmi.sys.vendor: HP
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1853665/+attachment/5389865/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-oem in Ubuntu.
https://bugs.launchpad.net/bugs/1853665
Title:
Bluetooth not working with Realtek RTL8821CE
Status in linux package in Ubuntu:
Confirmed
Status in linux-oem package in Ubuntu:
Confirmed
Status in rtl8821ce package in Ubuntu:
Confirmed
Bug description:
The driver installed just fine and wifi is working but bluetooth does
not.
I will gladly provide further debugging information.
Ubuntu 19.10
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: steven 2090 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-11-17 (75 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP 250 G7 Notebook PC
Package: rtl8821ce
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
RelatedPackageVersions:
linux-restricted-modules-5.3.0-29-generic N/A
linux-backports-modules-5.3.0-29-generic N/A
linux-firmware 1.183.3
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: eoan
Uname: Linux 5.3.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/05/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8532
dmi.board.vendor: HP
dmi.board.version: 70.22
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN HP 200
dmi.product.name: HP 250 G7 Notebook PC
dmi.product.sku: 6MQ54EA#ABD
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: steven 1931 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-11-17 (231 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
|__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M
|__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M
MachineType: HP HP 250 G7 Notebook PC
Package: rtl8821ce
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
RelatedPackageVersions:
linux-restricted-modules-5.4.0-40-generic N/A
linux-backports-modules-5.4.0-40-generic N/A
linux-firmware 1.187.1
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
StagingDrivers: ashmem_linux
Tags: focal staging staging
Uname: Linux 5.4.0-40-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/05/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8532
dmi.board.vendor: HP
dmi.board.version: 70.22
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN HP 200
dmi.product.name: HP 250 G7 Notebook PC
dmi.product.sku: 6MQ54EA#ABD
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
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