This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1852067 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1852067 Title: [HP ZBook Studio G5, Conexant Generic, Speaker, Internal] No sound from built-in speakers after disconnecting headphones. Prior to connecting headphones speakers works ok. Status in linux package in Ubuntu: Incomplete Bug description: Steps to replicate the bug. 1. Start laptop with Ubuntu 18.04.3 LTS. Sound from built-in speakers works fine. Settings -> Sound -> Output shows one device: Speakers - Built-in Audio 2. Connect headphones (wired, mini-jack connector). Sound from headphones works fine. No sound from built-in speakers (which is OK, obviously). Settings -> Sound -> Output shows one device: Headphones - Built-in Audio 3. Disconnect headphones from computer. No sound from built-in speakers. Settings -> Sound -> Output shows one device: Speakers - Built-in Audio (ON, high volume) Changing volume, turning ON -> OFF -> ON, user logout->login doesn't help. Only full laptop restart helps. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: marcin 2115 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Mon Nov 11 12:26:58 2019 InstallationDate: Installed on 2019-04-02 (223 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: gdm 1672 F.... pulseaudio marcin 2115 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [HP ZBook Studio G5, Conexant Generic, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/15/2019 dmi.bios.vendor: HP dmi.bios.version: Q71 Ver. 01.08.00 dmi.board.name: 8427 dmi.board.vendor: HP dmi.board.version: KBC Version 16.3A.00 dmi.chassis.asset.tag: 5CD91018X5 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.modalias: dmi:bvnHP:bvrQ71Ver.01.08.00:bd07/15/2019:svnHP:pnHPZBookStudioG5:pvr:rvnHP:rn8427:rvrKBCVersion16.3A.00:cvnHP:ct10:cvr: dmi.product.family: 103C_5336AN HP ZBook Studio dmi.product.name: HP ZBook Studio G5 dmi.product.sku: 2YN61AV dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1852067/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp