I have the 13 inch Ion with the intel built in gpu. I am also running standard Ubuntu and not Xbuntu. I have never had the system lock up or freeze on any occasion and I use it for at least 10 hours a day. My keyboard lights have also always worked perfectly from the start. In fact, the computer is an almost perfect machine for Linux and my only issues have been the sound and the fingerprint reader (which is not recognized by Linux, but I don't actually care about anyway).
Its frustrating I can't get the headphone modification to stick as a fix. I have tried everything I can think of... including adding it as a systemd daemon, adding it as an Alsa patch, adding as a hacky @reboot cron job, and changing the "options snd-hda-intel" settings in alsa- base.conf. In all cases it feels like the verb modification is lost when Alsa goes into power save mode for any reason (music source stops or sound source changes etc.). I have even tried to disable alsa power save both in alsa-base.conf and the individual files in "/sys/module/snd_hda_intel/parameters/". No luck in either case..... If anyone is tracking, this is also a duplicate of the bug "https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1886493"; where another user reported the exact same issue with the new Ions (I assume the new Samsung Galaxy Book Flex models have the same issue, but don't have one to confirm)... Just fyi... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1851518 Title: [950SBE/951SBE, Realtek ALC298, Speaker, Internal] No sound on internal speakers, very very quiet on headphones Status in linux package in Ubuntu: Confirmed Bug description: I've been googling this issue for 10's of hours and tried many things. Relase of Ubuntu: 19.10 Expected outcome: Music plays on the internal speakers and headphones. Actual outcome: I can barely hear audio using headphones with volume turned up to 150%. Absolutely nothing comes out of the speakers. (The speakers sound great under Windows 10.) Complete alsa-info output is attached, but here are some snippets: !!DMI Information !!--------------- Manufacturer: SAMSUNG ELECTRONICS CO., LTD. Product Name: 950SBE/951SBE Product Version: P06RES Firmware Version: P06RES.075.190529.SP Board Vendor: SAMSUNG ELECTRONICS CO., LTD. Board Name: NP950SBE-K01US !!Kernel Information !!------------------ Kernel release: 5.3.0-19-generic Operating System: GNU/Linux Architecture: x86_64 Processor: x86_64 SMP Enabled: Yes !!ALSA Version !!------------ Driver version: k5.3.0-19-generic Library version: 1.1.9 Utilities version: 1.1.9 !!Loaded ALSA modules !!------------------- snd_hda_intel !!Sound Servers on this system !!---------------------------- Pulseaudio: Installed - Yes (/usr/bin/pulseaudio) Running - Yes !!Soundcards recognised by ALSA !!----------------------------- 0 [PCH ]: HDA-Intel - HDA Intel PCH HDA Intel PCH at 0x604b118000 irq 177 !!PCI Soundcards installed in the system !!-------------------------------------- 00:1f.3 Multimedia audio controller: Intel Corporation Cannon Point-LP High Definition Audio Controller (rev 11) !!Advanced information - PCI Vendor/Device/Subsystem ID's !!------------------------------------------------------- 00:1f.3 0401: 8086:9dc8 (rev 11) DeviceName: Onboard - Sound !!HDA-Intel Codec information !!--------------------------- --startcollapse-- Codec: Realtek ALC298 Address: 0 AFG Function Id: 0x1 (unsol 1) Vendor Id: 0x10ec0298 Subsystem Id: 0x144dc812 Revision Id: 0x100103 No Modem Function Group found Default PCM: rates [0x60]: 44100 48000 bits [0xe]: 16 20 24 formats [0x1]: PCM Default Amp-In caps: N/A Default Amp-Out caps: N/A State of AFG node 0x01: Power states: D0 D1 D2 D3 D3cold CLKSTOP EPSS Power: setting=D0, actual=D0 GPIO: io=8, o=0, i=0, unsolicited=1, wake=0 IO[0]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[1]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[2]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[3]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[4]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[5]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[6]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 IO[7]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0 Node 0x02 [Audio Output] wcaps 0x41d: Stereo Amp-Out Control: name="Headphone Playback Volume", index=0, device=0 ControlAmp: chs=3, dir=Out, idx=0, ofs=0 Device: name="ALC298 Analog", type="Audio", device=0 Amp-Out caps: ofs=0x7f, nsteps=0x7f, stepsize=0x01, mute=0 Amp-Out vals: [0x00 0x00] Converter: stream=1, channel=0 PCM: rates [0x60]: 44100 48000 bits [0xe]: 16 20 24 formats [0x1]: PCM Power states: D0 D1 D2 D3 EPSS Power: setting=D0, actual=D0 Node 0x03 [Audio Output] wcaps 0x41d: Stereo Amp-Out Control: name="Speaker Playback Volume", index=0, device=0 ControlAmp: chs=3, dir=Out, idx=0, ofs=0 Amp-Out caps: ofs=0x7f, nsteps=0x7f, stepsize=0x01, mute=0 Amp-Out vals: [0x7f 0x7f] Converter: stream=1, channel=0 ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: martin 1383 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Wed Nov 6 06:20:08 2019 InstallationDate: Installed on 2019-11-03 (3 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: martin 1383 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [950SBE/951SBE, Realtek ALC298, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/29/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P06RES.075.190529.SP dmi.board.asset.tag: No Asset Tag dmi.board.name: NP950SBE-K01US dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9849A0Q-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 31 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RES.075.190529.SP:bd05/29/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn950SBE/951SBE:pvrP06RES:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP950SBE-K01US:rvrSGL9849A0Q-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct31:cvrN/A: dmi.product.family: Notebook 9 Series dmi.product.name: 950SBE/951SBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PRES dmi.product.version: P06RES dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-11-05T23:13:55.854413 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1851518/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
