Ok, all these devices have intel wireless and use btintel together with
btusb. And i am also pretty sure it has something to do with the
firmware not loading. Also this bug has been reported on April the 9th
this year and i don't see anyone working on this. And we already have a
point release. Why is this not getting any attention? At least give us a
status update. Many people work at home now and use bluetooth headphones
for Slack or Skype etc. We bought company laptops with 20.04 LTS
preinstalled and we all had to downgrade them to make them usable for
working at home.

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https://bugs.launchpad.net/bugs/1871794

Title:
  [Bluetooth] No audio output/input in HSP/HFP mode

Status in bluez package in Ubuntu:
  Confirmed
Status in pulseaudio package in Ubuntu:
  Confirmed

Bug description:
  I'm testing with Sony bluetooth headset SBH20, works fine in A2DP
  profile, but I can't get audio input and output work in HSP/HFP
  profile.

  [Reproduce steps]
  1. Scan and pair BT headset in Bluetooth setting
  2. Switch to HSP/HFP profile in Sound setting
  3. Test sound output/input

  [Machine information]
  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: pulseaudio 1:13.99.1-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
  Uname: Linux 5.4.0-21-generic x86_64
  ApportVersion: 2.20.11-0ubuntu25
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1359 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Apr  9 16:26:52 2020
  InstallationDate: Installed on 2020-04-09 (0 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200402)
  SourcePackage: pulseaudio
  Symptom: audio
  Symptom_Card: SBH20
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1359 F.... pulseaudio
  Symptom_Type: No sound at all
  Title: [SBH20, recording] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/17/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.0.13
  dmi.board.name: 0188D1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 31
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.0.13:bd09/17/2019:svnDellInc.:pnXPS1373902-in-1:pvr:rvnDellInc.:rn0188D1:rvrA00:cvnDellInc.:ct31:cvr:
  dmi.product.family: XPS
  dmi.product.name: XPS 13 7390 2-in-1
  dmi.product.sku: 08B0
  dmi.sys.vendor: Dell Inc.

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