Public bug reported: Also reported for Ubuntu 16.04.4 LTS: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1911578
Hello. I am trying to install Ubuntu 18.04.5 LTS from newly written USB alongside pre-installed Windows 10 on a new Acer Aspire TC-895-EB11 desktop. I expected that the install process would recognize the free partition created on the GPT disk, but it did not. I had previously reviewed and followed the steps in this guide (https://askubuntu.com/questions/221835/how-do-i-install-ubuntu- alongside-a-pre-installed-windows-with-uefi). Secure Boot was disabled in the BIOS on the first failed attempt. I tried again with Secure Boot enabled - no change. The drive & partitions do not appear to be recognized by Ubuntu. As recommended in the guide, I am submitting this bug report. Any assistance would be much appreciated! I only purchased this desktop to run Ubuntu, but would prefer to keep the Windows 10 partition usable in case I ever want to use it. Thanks! --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.16 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 1788 F.... pulseaudio CasperVersion: 1.394.3 CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 LiveMediaBuild: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64 (20200806.1) MachineType: Acer Aspire TC-895 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed boot=casper only-ubiquity quiet splash --- ProcVersionSignature: Ubuntu 5.4.0-42.46~18.04.1-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-42-generic N/A linux-backports-modules-5.4.0-42-generic N/A linux-firmware 1.173.19 Tags: bionic Uname: Linux 5.4.0-42-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 05/19/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: R01-A0 dmi.board.name: Aspire TC-895 dmi.board.vendor: Acer dmi.board.version: V:1.0 dmi.chassis.type: 3 dmi.chassis.vendor: Acer dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR01-A0:bd05/19/2020:svnAcer:pnAspireTC-895:pvr:rvnAcer:rnAspireTC-895:rvrV1.0:cvnAcer:ct3:cvr: dmi.product.family: Aspire T dmi.product.name: Aspire TC-895 dmi.product.sku: 0000000000000000 dmi.sys.vendor: Acer ** Affects: linux (Ubuntu) Importance: Undecided Status: New ** Tags: 18.04 acer aspire tc-895 ubuntu -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1911814 Title: Cannot install Ubuntu 18.04 LTS Alongside Pre-Installed Windows 10 Status in linux package in Ubuntu: New Bug description: Also reported for Ubuntu 16.04.4 LTS: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1911578 Hello. I am trying to install Ubuntu 18.04.5 LTS from newly written USB alongside pre-installed Windows 10 on a new Acer Aspire TC-895-EB11 desktop. I expected that the install process would recognize the free partition created on the GPT disk, but it did not. I had previously reviewed and followed the steps in this guide (https://askubuntu.com/questions/221835/how-do-i-install-ubuntu- alongside-a-pre-installed-windows-with-uefi). Secure Boot was disabled in the BIOS on the first failed attempt. I tried again with Secure Boot enabled - no change. The drive & partitions do not appear to be recognized by Ubuntu. As recommended in the guide, I am submitting this bug report. Any assistance would be much appreciated! I only purchased this desktop to run Ubuntu, but would prefer to keep the Windows 10 partition usable in case I ever want to use it. Thanks! --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.16 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 1788 F.... pulseaudio CasperVersion: 1.394.3 CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 LiveMediaBuild: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64 (20200806.1) MachineType: Acer Aspire TC-895 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed boot=casper only-ubiquity quiet splash --- ProcVersionSignature: Ubuntu 5.4.0-42.46~18.04.1-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-42-generic N/A linux-backports-modules-5.4.0-42-generic N/A linux-firmware 1.173.19 Tags: bionic Uname: Linux 5.4.0-42-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 05/19/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: R01-A0 dmi.board.name: Aspire TC-895 dmi.board.vendor: Acer dmi.board.version: V:1.0 dmi.chassis.type: 3 dmi.chassis.vendor: Acer dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR01-A0:bd05/19/2020:svnAcer:pnAspireTC-895:pvr:rvnAcer:rnAspireTC-895:rvrV1.0:cvnAcer:ct3:cvr: dmi.product.family: Aspire T dmi.product.name: Aspire TC-895 dmi.product.sku: 0000000000000000 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1911814/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
