When you preferred to "External", did you mean USB keyboard and mouse?
There were weird errors such as below in the bug description. You may want to live boot to 20.10 (or any versions) and verify whether USB devices work, especially the system was upgraded from 18.04 to 20.10. Lsusb: Error: command ['lsusb'] failed with exit code 1: Lsusb-t: Lsusb-v: Error: command ['lsusb', '-v'] failed with exit code 1: MachineType: HP HP Laptop 15-bs0xx -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1919411 Title: External Keyboard and Mouse not working Status in linux package in Ubuntu: Confirmed Bug description: External Keyboard and Mouse not working ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: linux-image-5.8.0-45-generic 5.8.0-45.51 ProcVersionSignature: Ubuntu 5.8.0-45.51-generic 5.8.18 Uname: Linux 5.8.0-45-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: shubham 2694 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Mar 17 11:27:33 2021 InstallationDate: Installed on 2020-04-18 (332 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) Lsusb: Error: command ['lsusb'] failed with exit code 1: Lsusb-t: Lsusb-v: Error: command ['lsusb', '-v'] failed with exit code 1: MachineType: HP HP Laptop 15-bs0xx ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-45-generic root=UUID=3f6c37aa-cbd1-41b0-8d01-638f35b85180 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-5.8.0-45-generic N/A linux-backports-modules-5.8.0-45-generic N/A linux-firmware 1.190.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no SourcePackage: linux UpgradeStatus: Upgraded to groovy on 2020-11-05 (131 days ago) dmi.bios.date: 05/17/2019 dmi.bios.release: 15.60 dmi.bios.vendor: Insyde dmi.bios.version: F.60 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 832B dmi.board.vendor: HP dmi.board.version: 23.76 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 23.76 dmi.modalias: dmi:bvnInsyde:bvrF.60:bd05/17/2019:br15.60:efr23.76:svnHP:pnHPLaptop15-bs0xx:pvrType1ProductConfigId:rvnHP:rn832B:rvr23.76:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Notebook dmi.product.name: HP Laptop 15-bs0xx dmi.product.sku: 2EY73PA#ACJ dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1919411/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
