This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:

apport-collect 1921717

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

** Tags added: focal

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https://bugs.launchpad.net/bugs/1921717

Title:
  Asus GX701LV | ALC294 | Speakers don't work on 20.04

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Asus GX701LV
  Realtek ALC294 (Intel HDA Audio)
  Kubuntu 20.04 with kernel 5.4.0-70-generic or mainline 5.11.10-051110-generic

  No sound from speakers. Sound from headphones, internal and headset
  mics work fine.

  I tried adding "options snd-hda-intel model=asus-zenbook" to
  /etc/modprobe.d/alsa-base.conf, tried different kernel versions (e.g.,
  5.4.0-42-generic, 5.10): no difference whatsoever.

  Speakers work perfectly fine in Windows 10.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.16
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  alex       2061 F.... pulseaudio
   /dev/snd/controlC0:  alex       2061 F.... pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-09-11 (199 days ago)
  InstallationMedia: Kubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 
(20200731)
  MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus S17 GX701LV_GX701LV
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-70-generic 
root=UUID=880e4973-b513-498a-80cb-6fc4d235a9d5 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.4.0-70.78-generic 5.4.94
  RelatedPackageVersions:
   linux-restricted-modules-5.4.0-70-generic N/A
   linux-backports-modules-5.4.0-70-generic  N/A
   linux-firmware                            1.187.10
  Tags:  focal
  Uname: Linux 5.4.0-70-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 07/09/2020
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: GX701LV.307
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: GX701LV
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrGX701LV.307:bd07/09/2020:svnASUSTeKCOMPUTERINC.:pnROGZephyrusS17GX701LV_GX701LV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGX701LV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: ROG Zephyrus S17
  dmi.product.name: ROG Zephyrus S17 GX701LV_GX701LV
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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