** Changed in: linux (Ubuntu)
Status: Confirmed => New
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https://bugs.launchpad.net/bugs/1928300
Title:
install freezes on Acer Aspire 3 A317-33-P4X1
Status in linux package in Ubuntu:
New
Bug description:
Hi,
I have issues with many linux systems on this new Acer. Windows was
working fine. I installed Windows to upgrade to the latest BIOS
version.
When installing Linux, sometimes I succeed. But when running the
system, it freezes / hangs after a couple of minutes. I tried: Ubuntu,
Lubuntu, EndavourOS, Mangaro, ...
Now I am back on Ubuntu 21.04. The install hangs with "frozen state
error detected" see screen print 1 attached. The second screen shot
shows the messages, when I go to the live_usb system.
I collected via "ubuntu-bug linux" the following information.
Thx for taking a look.
Best regards,
Jochen
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ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 4504 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.461
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.04
LiveMediaBuild: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04ca:3015 Lite-On Technology Corp. Qualcomm Atheros
QCA9377 Bluetooth
Bus 001 Device 003: ID 04f2:b5e0 Chicony Electronics Co., Ltd VGA WebCam
Bus 001 Device 002: ID 0930:6544 Toshiba Corp. TransMemory-Mini / Kingston
DataTraveler 2.0 Stick
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire A317-33
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz
file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash ---
ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12
RelatedPackageVersions:
linux-restricted-modules-5.11.0-16-generic N/A
linux-backports-modules-5.11.0-16-generic N/A
linux-firmware 1.197
Tags: hirsute
Uname: Linux 5.11.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2021
dmi.bios.release: 1.7
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Chassis Location
dmi.board.name: Lilac_JL
dmi.board.vendor: JSL
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.ec.firmware.release: 1.2
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.07:bd04/09/2021:br1.7:efr1.2:svnAcer:pnAspireA317-33:pvrV1.07:rvnJSL:rnLilac_JL:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.family: Aspire 3
dmi.product.name: Aspire A317-33
dmi.product.sku: 0000000000000000
dmi.product.version: V1.07
dmi.sys.vendor: Acer
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