Public bug reported:
If the notebook (DELL 5590) is connected to USB-C dock I-Tec Metal Nano
https://i-tec.pro/en/produkt/c31nanodocklanpd-2/
occasionally (in few hours) the kernel locks itself and hard reset have to be
done.
There are then usually errors in "journalctl" (after some occurences, nothing
is logged, but it is probably due to incompleteness of the writed logs). During
each freeze more errors are logged
and the error differ, so I append complete logged errors from two cases (I can
post more "cases", if it will help).
Both memcheck and smart says no error, and without the dock the notebook
works fine.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: linux-image-5.11.0-18-generic 5.11.0-18.19
ProcVersionSignature: Ubuntu 5.11.0-18.19-generic 5.11.17
Uname: Linux 5.11.0-18-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: logik 2404 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: X-Cinnamon
Date: Fri Jun 4 21:01:08 2021
HibernationDevice: RESUME=UUID=5f7825a4-cd50-4645-9ff6-32de3bdf9b1f
InstallationDate: Installed on 2017-01-06 (1610 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Dell Inc. Latitude 5590
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-18-generic
root=UUID=be75c71c-97f3-406f-9310-e1bf1252c62a ro quiet splash
resume=uuid=5f7825a4-cd50-4645-9ff6-32de3bdf9b1f usbcore.autosuspend=-1
vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.11.0-18-generic N/A
linux-backports-modules-5.11.0-18-generic N/A
linux-firmware 1.197
SourcePackage: linux
UpgradeStatus: Upgraded to hirsute on 2021-06-01 (2 days ago)
WifiSyslog:
dmi.bios.date: 03/05/2021
dmi.bios.release: 1.16
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.16.3
dmi.board.name: 02N9PD
dmi.board.vendor: Dell Inc.
dmi.board.version: A05
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.16.3:bd03/05/2021:br1.16:svnDellInc.:pnLatitude5590:pvr:rvnDellInc.:rn02N9PD:rvrA05:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5590
dmi.product.sku: 0817
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug hirsute
** Attachment added: "Kernel errors"
https://bugs.launchpad.net/bugs/1930923/+attachment/5502494/+files/error.log
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You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1930923
Title:
Miscelaneou kernel freeze after connecting USB-C dock
Status in linux package in Ubuntu:
New
Bug description:
If the notebook (DELL 5590) is connected to USB-C dock I-Tec Metal Nano
https://i-tec.pro/en/produkt/c31nanodocklanpd-2/
occasionally (in few hours) the kernel locks itself and hard reset have to be
done.
There are then usually errors in "journalctl" (after some occurences, nothing
is logged, but it is probably due to incompleteness of the writed logs). During
each freeze more errors are logged
and the error differ, so I append complete logged errors from two cases (I
can post more "cases", if it will help).
Both memcheck and smart says no error, and without the dock the
notebook works fine.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: linux-image-5.11.0-18-generic 5.11.0-18.19
ProcVersionSignature: Ubuntu 5.11.0-18.19-generic 5.11.17
Uname: Linux 5.11.0-18-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: logik 2404 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: X-Cinnamon
Date: Fri Jun 4 21:01:08 2021
HibernationDevice: RESUME=UUID=5f7825a4-cd50-4645-9ff6-32de3bdf9b1f
InstallationDate: Installed on 2017-01-06 (1610 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
MachineType: Dell Inc. Latitude 5590
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-18-generic
root=UUID=be75c71c-97f3-406f-9310-e1bf1252c62a ro quiet splash
resume=uuid=5f7825a4-cd50-4645-9ff6-32de3bdf9b1f usbcore.autosuspend=-1
vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.11.0-18-generic N/A
linux-backports-modules-5.11.0-18-generic N/A
linux-firmware 1.197
SourcePackage: linux
UpgradeStatus: Upgraded to hirsute on 2021-06-01 (2 days ago)
WifiSyslog:
dmi.bios.date: 03/05/2021
dmi.bios.release: 1.16
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.16.3
dmi.board.name: 02N9PD
dmi.board.vendor: Dell Inc.
dmi.board.version: A05
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.16.3:bd03/05/2021:br1.16:svnDellInc.:pnLatitude5590:pvr:rvnDellInc.:rn02N9PD:rvrA05:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5590
dmi.product.sku: 0817
dmi.sys.vendor: Dell Inc.
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