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apport-collect 1959477
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This change has been made by an automated script, maintained by the
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** Changed in: linux (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1959477
Title:
USB dies, GUI hangs after plugging in Brother DS-740D scanner
Status in linux package in Ubuntu:
Incomplete
Bug description:
The Brother DS-740D scanner I have used to work fine until a couple of
weeks ago. Now, whenever I plug it the GUI freezes (default Ubuntu LTS
20.04). Logging in from another computer works. Restarting GDM3 does
not help, mouse is frozen.
No crash log. But kern.log says:
Jan 29 10:12:25 precies kernel: [ 1129.014431] xhci_hcd 0000:00:14.0: Abort
failed to stop command ring: -110
Jan 29 10:12:25 precies kernel: [ 1129.014437] xhci_hcd 0000:00:14.0: xHCI
host controller not responding, assume dead
Jan 29 10:12:25 precies kernel: [ 1129.014444] xhci_hcd 0000:00:14.0: HC
died; cleaning up
Jan 29 10:12:25 precies kernel: [ 1129.014477] xhci_hcd 0000:00:14.0: Timeout
while waiting for setup device command
I tried updating the driver to the latest version
(brscan5-1.2.9-0.amd64.deb) but that did not help.
Additional info:
$ lsb_release -rd
Description: Ubuntu 20.04.3 LTS
Release: 20.04
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