I'm closing this issue earlier than normal as I'm moving away from
reviewing bug reports that have received little or no attention in
recent times and there have been no comments to suggest that the
reported problem is still an issue when using a currently supported
release of Ubuntu.
Please feel to revert the status of this bug report to a previous status
if this is still an issue while using a currently supported release of
Ubuntu.
** Changed in: linux (Ubuntu)
Status: Incomplete => Invalid
** Changed in: xorg (Ubuntu)
Status: Incomplete => Invalid
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1690512
Title:
shutdown/restart/suspend freezes laptop on intel graphics
Status in intel-microcode package in Ubuntu:
Invalid
Status in linux package in Ubuntu:
Invalid
Status in xorg package in Ubuntu:
Invalid
Bug description:
I'm not sure where to report this under, so please bear with me.
Reporting this bug using ubuntu-bug just crashes my system if im using
intel graphics, I had to switch to nvidia graphics just to file this
bug report so the automatically attached log files may not be a good
representation of the problem.
I've attached the syslog and kern.log files below.
PROBLEM:
When using intel graphics:
Whenever I close the laptop lid or restart / shutdown using GUI or
terminal commands, it goes into a black screen with a single "_" at
the top left corner, and hangs. Only long-pressing (hard reset) the
power button would shut down the computer.
However, when I use sudo prime-select nvidia to switch over to nvidia,
everything works fine.log
I have tried many things, and all do not work. I have attached the
logs for /var/log/syslog and /var/log/kern.log below.
Attempts so far:
1)Tried installing new intel drivers from Updated kernel to 4.8 now
missing firmware warnings --> Did not work. Issue persists
2) Tried upgrading kernel from 4.8 to 4.10.15 --> Did not work.
Problem got worse. Instead of the normal login screen, it gives a
terminal login screen and hangs.
3) Tried the fix to nvidia-prime
https://askubuntu.com/a/884506/547039, but both the poweron.sh and
poweroff.sh script hangs my laptop instead.
4) Tried sudo swapoff -a && systemctl poweroff as a workaround, no
avail.
5) Tried changing GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" to
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force" Does not work
either.
Additional note:
'sudo lshw -C display' on intel graphics outputs PCI(sysfs) then laptop
freezes.
LOG FILES:
/var/log/syslog
https://codeshare.io/5XOPwM
/var/log/kern.log
https://codeshare.io/aJp6nq
specs:
Intel 7700HQ, NVIDIA 1060GTX, kernel 4.8, Ubuntu 16.04
Would really appreciate your help. Thank you!
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.8.0-51.54~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-51-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 381.22 Thu May 4 00:55:03
PDT 2017
GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4)
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sat May 13 17:06:20 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed
nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
InstallationDate: Installed on 2017-03-30 (43 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64
(20170215.2)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1
(Nucleo-F103RB)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Aftershock P65xHP
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-51-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/06/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.04
dmi.board.asset.tag: Tag 12345
dmi.board.name: P65xHP
dmi.board.vendor: Aftershock
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Aftershock
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1.05.04:bd02/06/2017:svnAftershock:pnP65xHP:pvrNotApplicable:rvnAftershock:rnP65xHP:rvrNotApplicable:cvnAftershock:ct10:cvrN/A:
dmi.product.name: P65xHP
dmi.product.version: Not Applicable
dmi.sys.vendor: Aftershock
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Sat May 13 17:04:14 2017
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.4-1ubuntu6.1~16.04.1
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/intel-microcode/+bug/1690512/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
