This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1964537 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1964537 Title: Synaptics touchpad not detected on HP Laptop Model 17-cn0078cl Status in linux package in Ubuntu: Incomplete Bug description: 1. Laptop: HP Laptop Model 17-cn0078cl 2. Touchpad: Synaptics 3. When first appeared: 3/9/22 at initial load of Linux Mint 20.3 4. lsb_release -rd Description: Linux Mint 20.3 Release: 20.3 5. Expected: touchpad to work 6. What actually happened: nothing, no response from the touchpad (usb mouse works ok though) 7. cat version.log Ubuntu 5.4.0-104.118-generic 5.4.166 8. cat devices I: Bus=0019 Vendor=0000 Product=0005 Version=0000 N: Name="Lid Switch" P: Phys=PNP0C0D/button/input0 S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:01/input/input0 U: Uniq= H: Handlers=event0 B: PROP=0 B: EV=21 B: SW=1 I: Bus=0019 Vendor=0000 Product=0001 Version=0000 N: Name="Power Button" P: Phys=PNP0C0C/button/input0 S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input1 U: Uniq= H: Handlers=kbd event1 B: PROP=0 B: EV=3 B: KEY=10000000000000 0 I: Bus=0019 Vendor=0000 Product=0001 Version=0000 N: Name="Power Button" P: Phys=LNXPWRBN/button/input0 S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input2 U: Uniq= H: Handlers=kbd event2 B: PROP=0 B: EV=3 B: KEY=10000000000000 0 I: Bus=0011 Vendor=0001 Product=0001 Version=ab83 N: Name="AT Translated Set 2 keyboard" P: Phys=isa0060/serio0/input0 S: Sysfs=/devices/platform/i8042/serio0/input/input5 U: Uniq= H: Handlers=sysrq kbd event3 leds B: PROP=0 B: EV=120013 B: KEY=20000 20 0 0 1500f02100000 3803078f900d401 feffffdfffefffff fffffffffffffffe B: MSC=10 B: LED=7 I: Bus=0003 Vendor=046d Product=4091 Version=0111 N: Name="Logitech Wireless Mouse" P: Phys=usb-0000:00:14.0-1/input1:2 S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.1/0003:046D:C534.0002/0003:046D:4091.0003/input/input16 U: Uniq=4091-00-00-00-00 H: Handlers=mouse0 event4 B: PROP=0 B: EV=17 B: KEY=ffff0000 0 0 0 0 B: REL=1943 B: MSC=10 I: Bus=0019 Vendor=0000 Product=0000 Version=0000 N: Name="HP Wireless hotkeys" P: Phys=hpq6001/input0 S: Sysfs=/devices/virtual/input/input17 U: Uniq= H: Handlers=rfkill kbd event5 B: PROP=0 B: EV=3 B: KEY=80000000000000 0 0 0 I: Bus=0019 Vendor=0000 Product=0000 Version=0000 N: Name="HP WMI hotkeys" P: Phys=wmi/input0 S: Sysfs=/devices/virtual/input/input18 U: Uniq= H: Handlers=kbd event6 B: PROP=0 B: EV=33 B: KEY=4000000000 0 1000700000000 2102400 0 0 B: MSC=10 B: SW=20 I: Bus=0003 Vendor=04f2 Product=b710 Version=2747 N: Name="HP TrueVision HD Camera: HP Tru" P: Phys=usb-0000:00:14.0-5/button S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.0/input/input19 U: Uniq= H: Handlers=kbd event7 B: PROP=0 B: EV=3 B: KEY=100000 0 0 0 I: Bus=0000 Vendor=0000 Product=0000 Version=0000 N: Name="sof-hda-dsp Mic" P: Phys=ALSA S: Sysfs=/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0/input20 U: Uniq= H: Handlers=event8 B: PROP=0 B: EV=21 B: SW=10 I: Bus=0000 Vendor=0000 Product=0000 Version=0000 N: Name="sof-hda-dsp Headphone" P: Phys=ALSA S: Sysfs=/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0/input21 U: Uniq= H: Handlers=event9 B: PROP=0 B: EV=21 B: SW=4 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1964537/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp