apport-collect 1940724
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https://bugs.launchpad.net/bugs/1940724
Title:
20.04.2 does not connect HP OfficeJet Pro 7740 scanner via USB2
Status in linux package in Ubuntu:
Expired
Bug description:
I am trying Ubuntu MATE 20.04.2 to see what works and what is broken.
My scanner is an HP OfficeJet Pro 7740 scanner connected to my ASUS
A88XM-A motherboard via USB2 cable.
With previous releases, I use VueScan Pro. Work fine. With 20.04.2 it
cannot find my scanner at all. I tried the bundled Document Scanner
app. It finds the scanner but cannot connect to it to actually scan.
Apparently, something is wrong with connecting a scanner with a USB
cable.
If you need more information, please tell me how to get it and send it
to you.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubuntu-release-upgrader-core 1:20.04.35
ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-50-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: MATE
Date: Fri Aug 20 18:56:53 2021
InstallationDate: Installed on 2021-04-17 (125 days ago)
InstallationMedia: Ubuntu-MATE 20.04.2.0 LTS "Focal Fossa" - Release amd64
(20210209.1)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
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ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: robert 1572 F.... pulseaudio
/dev/snd/controlC0: robert 1572 F.... pulseaudio
/dev/snd/pcmC0D3p: robert 1572 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: MATE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2022-03-05 (21 days ago)
InstallationMedia: Ubuntu-MATE 20.04.3 LTS "Focal Fossa" - Release amd64
(20210819.1)
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-35-generic
root=UUID=0fc4c88c-4da7-4b59-afcc-1de5d036e6ba ro quiet splash
ProcVersionSignature: Ubuntu 5.13.0-35.40~20.04.1-generic 5.13.19
RelatedPackageVersions:
linux-restricted-modules-5.13.0-35-generic N/A
linux-backports-modules-5.13.0-35-generic N/A
linux-firmware 1.187.29
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: focal
Uname: Linux 5.13.0-35-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/01/2014
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1301
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88XM-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1301:bd04/01/2014:br4.6:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88XM-A:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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