** Package changed: alsa-driver (Ubuntu) => linux (Ubuntu)
** Also affects: linux (Ubuntu Jammy)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/2007798
Title:
[Inspiron 7590, Realtek ALC3254, Speaker, Internal] fails after a
while
Status in linux package in Ubuntu:
Incomplete
Status in linux source package in Jammy:
Incomplete
Bug description:
[Summary]
During the kernel SRU testing on focal-hwe, I found the audio output of some
machines are broken.
I've tested some of machine on Jammy using same kernel(5.15.0-66-generic) and
haven't seen this happened.
The volume bars in settings react to what sound is played correctly
and device is detected as well.
[Reproduce steps]
1. install focal
2. enable -proposed
3. run apt dist-upgrade.
4. reboot.
5. press fn keys to volume up then volume down or play a short youtube video.
6. after a while can't hear any sound from the speaker.
[Failure rate]
10/10
[Additional info]
If I run "sudo alsa force-reload" can make audio work again, but after a
while it breaks again.
These are machines that impacted by this bug:
https://certification.canonical.com/hardware/202007-28045/
https://certification.canonical.com/hardware/201906-27109/
https://certification.canonical.com/hardware/201903-26881/
https://certification.canonical.com/hardware/202007-28047/
https://certification.canonical.com/hardware/202007-28055/
https://certification.canonical.com/hardware/202005-27899/
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.15.0-66.73~20.04.1-generic 5.15.85
Uname: Linux 5.15.0-66-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.25
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1303 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Sun Feb 19 21:24:59 2023
InstallationDate: Installed on 2020-08-03 (930 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_Card: Cannon Lake PCH cAVS - sof-hda-dsp
Symptom_Jack: Speaker, Internal
Symptom_PulseAudioLog: Feb 19 20:53:23
dell-inspiron-7591-nebula-n15a-c2-201903-26881 dbus-daemon[985]: [system]
Activating via systemd: service name='org.freedesktop.RealtimeKit1'
unit='rtkit-daemon.service' requested by ':1.34' (uid=1000 pid=1303
comm="/usr/bin/pulseaudio --daemonize=no --log-target=jo" label="unconfined")
Symptom_Type: Sound works for a while, then breaks
Title: [Inspiron 7590, Realtek ALC3254, Speaker, Internal] fails after a while
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/06/2019
dmi.bios.release: 1.5
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.1
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.5.1:bd11/06/2019:br1.5:svnDellInc.:pnInspiron7590:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:sku0922:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7590
dmi.product.sku: 0922
dmi.sys.vendor: Dell Inc.
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