Public bug reported:
Context: On my laptop, connected to battery power, if I lock the screen
and come back sometime later (likely after the 10 minute "screen blank"
threshold I have set in Gnome), I find that it does not come back up
properly.
* I have 3 monitors (2 external and one built-in), and when I move my mouse to
wake up my machine, only the wallpaper on the built-in display seems to come
back.
* I get no login prompt.
* I have no visible mouse cursor, and pressing Num Lock on my keyboard doesn't
toggle any lights on the keyboard.
* Ctrl-Alt-F1, -F2, etc., do not work.
* The only way I know to get out of this is to either hard-reboot the machine
or use the Alt-SysRq keys (e.g. the "reisub" combination).
* /var/log/syslog and kern.log do show a general protection fault. Actually, 3
of them. (I had at least 3 lockups yesterday.) I've attached one as
general_protection_fault.txt here; hopefully "ubuntu-bug linux" could capture
the others if they are helpful.
Additional context in case it is helpful:
* I recently upgraded from Mantic to Noble for the purpose of dogfooding
prior to formal release. I had some problems on Mantic with stability
which had similar crashes, but they were more intermittent and did not
generate the protection faults in syslog. Since upgrading to Noble, the
lockups have changed from intermittent to predictable, i.e. if I lock my
screen and walk away for at least 10 minutes, I fully expect to have to
reboot my machine.
I am running the 2013 model of the ASUS ROG M16 Zephyrus. It does use
Nvidia Optimus, and while I suspect the problems I was encountering on
Mantic were perhaps due to Nvidia driver bugs, the issues in Noble do
appear to be different since the crashes are more consistent and appear
to also generate the general protection fault errors in syslog. (I
explain this since without this nuance, it may be easy to just suspect
the nvidia driver is causing the problem.)
Hopefully this helps; let me know if there's anything else I can provide
to assist with this bug.
Best Regards,
Paul Goins
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-11-generic 6.8.0-11.11
ProcVersionSignature: Ubuntu 6.8.0-11.11-generic 6.8.0-rc4
Uname: Linux 6.8.0-11-generic x86_64
NonfreeKernelModules: zfs nvidia_modeset nvidia
ApportVersion: 2.28.0-0ubuntu1
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 13 08:30:23 2024
InstallationDate: Installed on 2023-09-11 (184 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus M16 GU604VI_GU604VI
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.8.0-11-generic
root=UUID=c8e79db4-8ec5-4855-89b4-aea8fb2c5b8c ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-6.8.0-11-generic N/A
linux-backports-modules-6.8.0-11-generic N/A
linux-firmware 20240202.git36777504-0ubuntu1
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2024-03-07 (6 days ago)
dmi.bios.date: 09/07/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: GU604VI.312
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GU604VI
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 0.68
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrGU604VI.312:bd09/07/2023:br5.27:efr0.68:svnASUSTeKCOMPUTERINC.:pnROGZephyrusM16GU604VI_GU604VI:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGU604VI:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Zephyrus M16
dmi.product.name: ROG Zephyrus M16 GU604VI_GU604VI
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
** Attachment added: "general_protection_fault.txt"
https://bugs.launchpad.net/bugs/2057805/+attachment/5755616/+files/general_protection_fault.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2057805
Title:
On Noble, system is locking up when attempting to log back in after
being away for a few minutes
Status in linux package in Ubuntu:
New
Bug description:
Context: On my laptop, connected to battery power, if I lock the
screen and come back sometime later (likely after the 10 minute
"screen blank" threshold I have set in Gnome), I find that it does not
come back up properly.
* I have 3 monitors (2 external and one built-in), and when I move my mouse
to wake up my machine, only the wallpaper on the built-in display seems to come
back.
* I get no login prompt.
* I have no visible mouse cursor, and pressing Num Lock on my keyboard
doesn't toggle any lights on the keyboard.
* Ctrl-Alt-F1, -F2, etc., do not work.
* The only way I know to get out of this is to either hard-reboot the machine
or use the Alt-SysRq keys (e.g. the "reisub" combination).
* /var/log/syslog and kern.log do show a general protection fault. Actually,
3 of them. (I had at least 3 lockups yesterday.) I've attached one as
general_protection_fault.txt here; hopefully "ubuntu-bug linux" could capture
the others if they are helpful.
Additional context in case it is helpful:
* I recently upgraded from Mantic to Noble for the purpose of
dogfooding prior to formal release. I had some problems on Mantic
with stability which had similar crashes, but they were more
intermittent and did not generate the protection faults in syslog.
Since upgrading to Noble, the lockups have changed from intermittent
to predictable, i.e. if I lock my screen and walk away for at least 10
minutes, I fully expect to have to reboot my machine.
I am running the 2013 model of the ASUS ROG M16 Zephyrus. It does use
Nvidia Optimus, and while I suspect the problems I was encountering on
Mantic were perhaps due to Nvidia driver bugs, the issues in Noble do
appear to be different since the crashes are more consistent and
appear to also generate the general protection fault errors in syslog.
(I explain this since without this nuance, it may be easy to just
suspect the nvidia driver is causing the problem.)
Hopefully this helps; let me know if there's anything else I can
provide to assist with this bug.
Best Regards,
Paul Goins
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-11-generic 6.8.0-11.11
ProcVersionSignature: Ubuntu 6.8.0-11.11-generic 6.8.0-rc4
Uname: Linux 6.8.0-11-generic x86_64
NonfreeKernelModules: zfs nvidia_modeset nvidia
ApportVersion: 2.28.0-0ubuntu1
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 13 08:30:23 2024
InstallationDate: Installed on 2023-09-11 (184 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus M16 GU604VI_GU604VI
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.8.0-11-generic
root=UUID=c8e79db4-8ec5-4855-89b4-aea8fb2c5b8c ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-6.8.0-11-generic N/A
linux-backports-modules-6.8.0-11-generic N/A
linux-firmware 20240202.git36777504-0ubuntu1
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2024-03-07 (6 days ago)
dmi.bios.date: 09/07/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: GU604VI.312
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GU604VI
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 0.68
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrGU604VI.312:bd09/07/2023:br5.27:efr0.68:svnASUSTeKCOMPUTERINC.:pnROGZephyrusM16GU604VI_GU604VI:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGU604VI:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Zephyrus M16
dmi.product.name: ROG Zephyrus M16 GU604VI_GU604VI
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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