apport information ** Attachment added: "CurrentDmesg.txt" https://bugs.launchpad.net/bugs/2119390/+attachment/5896640/+files/CurrentDmesg.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2119390 Title: My Mic Is Not Working. Status in linux package in Ubuntu: Incomplete Bug description: Note: Link got mangled below and user attached the alsa info script instead of result. Here is the link - https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e --- Original report --- **Title:** Internal Microphone Not Working – HP Victus 16-e1xxx on Ubuntu 24.04.2 (Realtek ALC245) **Summary:** The internal microphone on my HP Victus 16-e1xxx laptop does not work on Ubuntu 24.04.2 LTS, even though it's detected and shows as active. Everything works fine on Windows 11. I've tried all known firmware and configuration fixes. --- **Laptop:** * Manufacturer: HP * Model: Victus by HP Laptop 16-e1xxx * Audio Chipset: Realtek ALC245 * Kernel: `6.14.0-27-generic` * Ubuntu Version: `24.04.2 LTS (Noble)` * Mic works fine on: **Windows 11** --- ### **Commands and Outputs** <details><summary><code>sudo dmidecode -t system</code></summary> ``` Manufacturer: HP Product Name: Victus by HP Laptop 16-e1xxx SKU Number: 374W1UA#ABL Family: 103C_5335M7 HP VICTUS ``` </details> <details><summary><code>lspci | grep -i audio</code></summary> ``` 01:00.1 Audio device: NVIDIA Corporation Device 2291 (rev a1) 06:00.1 Audio device: AMD Rembrandt Radeon HD Audio Controller 06:00.5 Multimedia controller: AMD ACP/ACP3X/ACP6x Audio Coprocessor (rev 60) 06:00.6 Audio device: AMD Family 17h/19h HD Audio Controller ``` </details> <details><summary><code>pactl list sources short</code></summary> ``` 53 alsa_output.pci-0000_06_00.6.analog-stereo.monitor PipeWire s32le 2ch 48000Hz IDLE 54 alsa_input.pci-0000_06_00.6.analog-stereo PipeWire s32le 2ch 48000Hz RUNNING ``` </details> <details><summary><code>arecord -l</code></summary> ``` **** List of CAPTURE Hardware Devices **** card 2: Generic_1 [HD-Audio Generic], device 0: ALC245 Analog [ALC245 Analog] Subdevices: 0/1 Subdevice #0: subdevice #0 ``` </details> <details><summary><code>arecord -f cd -D hw:2,0 test.wav</code></summary> ``` No sound is recorded. Playback is silent even though the file is created. ``` </details> <details><summary><code>alsa-info.sh output</code></summary> 🔗 [https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e](https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e) </details> --- ### **Troubleshooting Steps Already Tried** ✅ Installed latest firmware: ```bash sudo apt install linux-firmware alsa-utils alsa-tools alsa-ucm-conf ``` ✅ Reloaded ALSA: ```bash sudo alsa force-reload ``` ✅ Installed and ran `alsa-info.sh` ✅ Verified ports with: ```bash pactl list sources | grep -A20 "Name:" ``` ✅ Forced internal mic in WirePlumber: ```lua -- /etc/wireplumber/main.lua.d/91-force-internal-mic.lua alsa_monitor.rules = { { matches = { { { "node.name", "matches", "alsa_input.*analog-stereo" } }, }, apply_properties = { ["api.alsa.use-acp"] = true, ["api.acp.auto-profile"] = false, ["api.acp.auto-port"] = false, ["device.profile-set"] = "default", ["node.disabled"] = false, ["device.disabled"] = false, }, }, } ``` ✅ Boot options attempted: ```bash snd-intel-dspcfg.dsp_driver=1 ``` ✅ Live USB test of Ubuntu 24.04.2 – still no mic input. --- **Conclusion:** Microphone is physically working on Windows 11. Detected under Ubuntu, but no sound is captured. Likely a kernel/driver or ACP/ALC245 firmware issue on Ubuntu 24.04 (kernel 6.14). Please assist or escalate upstream for a patch. --- --- ProblemType: Bug ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: zakhmi-panne 2848 F.... wireplumber /dev/snd/controlC0: zakhmi-panne 2848 F.... wireplumber /dev/snd/controlC1: zakhmi-panne 2848 F.... wireplumber /dev/snd/seq: zakhmi-panne 2836 F.... pipewire CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 24.04 InstallationDate: Installed on 2025-08-02 (3 days ago) InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215) MachineType: HP Victus by HP Laptop 16-e1xxx NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcEnviron: LANG=en_US.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-27-generic root=UUID=8abe9fda-ef3d-41ef-a039-86125efadfa9 ro snd-intel-dspcfg.dsp_driver=3 quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 6.14.0-27.27~24.04.1-generic 6.14.6 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.14.0-27-generic N/A linux-backports-modules-6.14.0-27-generic N/A linux-firmware 20240318.git3b128b60-0ubuntu2.14 Tags: noble Uname: Linux 6.14.0-27-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: N/A _MarkForUpload: True dmi.bios.date: 04/22/2025 dmi.bios.release: 15.26 dmi.bios.vendor: AMI dmi.bios.version: F.26 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 8A21 dmi.board.vendor: HP dmi.board.version: 19.79 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 19.79 dmi.modalias: dmi:bvnAMI:bvrF.26:bd04/22/2025:br15.26:efr19.79:svnHP:pnVictusbyHPLaptop16-e1xxx:pvr:rvnHP:rn8A21:rvr19.79:cvnHP:ct10:cvrChassisVersion:sku374W1UA#ABL: dmi.product.family: 103C_5335M7 HP VICTUS dmi.product.name: Victus by HP Laptop 16-e1xxx dmi.product.sku: 374W1UA#ABL dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: zakhmi-panne 2848 F.... wireplumber /dev/snd/controlC0: zakhmi-panne 2848 F.... wireplumber /dev/snd/controlC1: zakhmi-panne 2848 F.... wireplumber /dev/snd/seq: zakhmi-panne 2836 F.... pipewire CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 24.04 InstallationDate: Installed on 2025-08-02 (3 days ago) InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215) MachineType: HP Victus by HP Laptop 16-e1xxx NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcEnviron: LANG=en_US.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-27-generic root=UUID=8abe9fda-ef3d-41ef-a039-86125efadfa9 ro snd-intel-dspcfg.dsp_driver=3 quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 6.14.0-27.27~24.04.1-generic 6.14.6 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.14.0-27-generic N/A linux-backports-modules-6.14.0-27-generic N/A linux-firmware 20240318.git3b128b60-0ubuntu2.14 Tags: noble Uname: Linux 6.14.0-27-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: N/A _MarkForUpload: True dmi.bios.date: 04/22/2025 dmi.bios.release: 15.26 dmi.bios.vendor: AMI dmi.bios.version: F.26 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 8A21 dmi.board.vendor: HP dmi.board.version: 19.79 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 19.79 dmi.modalias: dmi:bvnAMI:bvrF.26:bd04/22/2025:br15.26:efr19.79:svnHP:pnVictusbyHPLaptop16-e1xxx:pvr:rvnHP:rn8A21:rvr19.79:cvnHP:ct10:cvrChassisVersion:sku374W1UA#ABL: dmi.product.family: 103C_5335M7 HP VICTUS dmi.product.name: Victus by HP Laptop 16-e1xxx dmi.product.sku: 374W1UA#ABL dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: zakhmi-panne 2848 F.... wireplumber /dev/snd/controlC0: zakhmi-panne 2848 F.... wireplumber /dev/snd/controlC1: zakhmi-panne 2848 F.... wireplumber /dev/snd/seq: zakhmi-panne 2836 F.... pipewire CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 24.04 InstallationDate: Installed on 2025-08-02 (3 days ago) InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215) MachineType: HP Victus by HP Laptop 16-e1xxx NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcEnviron: LANG=en_US.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-27-generic root=UUID=8abe9fda-ef3d-41ef-a039-86125efadfa9 ro snd-intel-dspcfg.dsp_driver=3 quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 6.14.0-27.27~24.04.1-generic 6.14.6 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.14.0-27-generic N/A linux-backports-modules-6.14.0-27-generic N/A linux-firmware 20240318.git3b128b60-0ubuntu2.14 Tags: noble Uname: Linux 6.14.0-27-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: N/A _MarkForUpload: True dmi.bios.date: 04/22/2025 dmi.bios.release: 15.26 dmi.bios.vendor: AMI dmi.bios.version: F.26 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 8A21 dmi.board.vendor: HP dmi.board.version: 19.79 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 19.79 dmi.modalias: dmi:bvnAMI:bvrF.26:bd04/22/2025:br15.26:efr19.79:svnHP:pnVictusbyHPLaptop16-e1xxx:pvr:rvnHP:rn8A21:rvr19.79:cvnHP:ct10:cvrChassisVersion:sku374W1UA#ABL: dmi.product.family: 103C_5335M7 HP VICTUS dmi.product.name: Victus by HP Laptop 16-e1xxx dmi.product.sku: 374W1UA#ABL dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2119390/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
