Public bug reported:
When I connect my phone to a USB port, the phone reports an MTP
connection but the device does not appear as part of my Ubuntu
filesystem . Syslog shows :
May 26 11:28:56 ubuntu-1 kernel: [ 1409.236516] usb 2-1.2: new high-speed USB
device number 23 using ehci-pci
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329840] usb 2-1.2: New USB device
found, idVendor=0bb4, idProduct=0f64
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329849] usb 2-1.2: New USB device
strings: Mfr=2, Product=3, SerialNumber=4
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329854] usb 2-1.2: Product: Android
Phone
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329859] usb 2-1.2: Manufacturer: HTC
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329864] usb 2-1.2: SerialNumber:
FA387W901955
May 26 11:28:56 ubuntu-1 kernel: [ 1409.331271] cdc_acm 2-1.2:1.2: This device
cannot do calls on its own. It is not a modem.
May 26 11:28:56 ubuntu-1 kernel: [ 1409.331369] cdc_acm 2-1.2:1.2: ttyACM0: USB
ACM device
May 26 11:28:56 ubuntu-1 mtp-probe: checking bus 2, device 23:
"/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2"
May 26 11:28:56 ubuntu-1 mtp-probe: bus: 2, device: 23 was not an MTP device
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.47
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: david 2082 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon May 26 11:28:25 2014
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=387f0c14-f531-49b3-824f-78d274ccc97c
HotplugNewDevices:
HotplugNewMounts:
InstallationDate: Installed on 2012-06-26 (698 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64
(20120425)
MachineType: Acer Aspire 5733Z
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic
root=UUID=757faa4f-41b4-4ab9-b24e-7c4b094e4518 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-24-generic N/A
linux-backports-modules-3.13.0-24-generic N/A
linux-firmware 1.127.2
SourcePackage: linux
Symptom: storage
UdisksMonitorLog:
Monitoring the udisks daemon. Press Ctrl+C to exit.
11:28:40.081: The udisks-daemon is running (name-owner :1.74).
UpgradeStatus: Upgraded to trusty on 2014-05-26 (0 days ago)
dmi.bios.date: 11/07/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.07
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Aspire 5733Z
dmi.board.vendor: Acer
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.modalias:
dmi:bvnAcer:bvrV1.07:bd11/07/2011:svnAcer:pnAspire5733Z:pvrV1.07:rvnAcer:rnAspire5733Z:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.name: Aspire 5733Z
dmi.product.version: V1.07
dmi.sys.vendor: Acer
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug trusty
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1323249
Title:
HTC One phone not recognised as MTP dvice
Status in “linux” package in Ubuntu:
New
Bug description:
When I connect my phone to a USB port, the phone reports an MTP
connection but the device does not appear as part of my Ubuntu
filesystem . Syslog shows :
May 26 11:28:56 ubuntu-1 kernel: [ 1409.236516] usb 2-1.2: new high-speed USB
device number 23 using ehci-pci
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329840] usb 2-1.2: New USB device
found, idVendor=0bb4, idProduct=0f64
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329849] usb 2-1.2: New USB device
strings: Mfr=2, Product=3, SerialNumber=4
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329854] usb 2-1.2: Product: Android
Phone
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329859] usb 2-1.2: Manufacturer: HTC
May 26 11:28:56 ubuntu-1 kernel: [ 1409.329864] usb 2-1.2: SerialNumber:
FA387W901955
May 26 11:28:56 ubuntu-1 kernel: [ 1409.331271] cdc_acm 2-1.2:1.2: This
device cannot do calls on its own. It is not a modem.
May 26 11:28:56 ubuntu-1 kernel: [ 1409.331369] cdc_acm 2-1.2:1.2: ttyACM0:
USB ACM device
May 26 11:28:56 ubuntu-1 mtp-probe: checking bus 2, device 23:
"/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2"
May 26 11:28:56 ubuntu-1 mtp-probe: bus: 2, device: 23 was not an MTP device
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.47
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: david 2082 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon May 26 11:28:25 2014
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=387f0c14-f531-49b3-824f-78d274ccc97c
HotplugNewDevices:
HotplugNewMounts:
InstallationDate: Installed on 2012-06-26 (698 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64
(20120425)
MachineType: Acer Aspire 5733Z
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic
root=UUID=757faa4f-41b4-4ab9-b24e-7c4b094e4518 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-24-generic N/A
linux-backports-modules-3.13.0-24-generic N/A
linux-firmware 1.127.2
SourcePackage: linux
Symptom: storage
UdisksMonitorLog:
Monitoring the udisks daemon. Press Ctrl+C to exit.
11:28:40.081: The udisks-daemon is running (name-owner :1.74).
UpgradeStatus: Upgraded to trusty on 2014-05-26 (0 days ago)
dmi.bios.date: 11/07/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.07
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Aspire 5733Z
dmi.board.vendor: Acer
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.modalias:
dmi:bvnAcer:bvrV1.07:bd11/07/2011:svnAcer:pnAspire5733Z:pvrV1.07:rvnAcer:rnAspire5733Z:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.name: Aspire 5733Z
dmi.product.version: V1.07
dmi.sys.vendor: Acer
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