https://bugs.kde.org/show_bug.cgi?id=486566
Jack <ostrof...@users.sourceforge.net> changed:
What |Removed |Added
----------------------------------------------------------------------------
Resolution|WAITINGFORINFO |---
Status|NEEDSINFO |REPORTED
--- Comment #3 from Jack <ostrof...@users.sourceforge.net> ---
Greg,
1) when responding to a request for more information, change the status back to
REPORTED, or the system will eventually close the ticket automatically.
2) When replying to a bug by email, remove everything from the email except
your response. Your ENTIRE email becomes the next comment in the bug, and
including the previous comment (to which you are replying) in your comment
makes the whole bug harder to read. In addition, if your email reader sends
HTML, that creates an attachment to the bug which contributes nothing.
Thanks.
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