Hi Friends,
Please find the requirement details of Network Services/Support.
Location:MI
Duration:2 Years
Rate:$30/-hr Max
Job Description:
Synopsis of Position: The Tier I Data Service and IPT Engineer is responsible
for reactively monitoring customer data networks and Call Managers to provide
fault isolation and remote troubleshooting.
Perform routine tasks under the direct supervision of a more experienced Data /
IPT Service Engineer.
Act as a front-line interface to customers, accepting trouble reports and
dispatching them to appropriate personnel and/or carriers.
Reactively troubleshoot and diagnose problems on proprietary IP networks.
Interact with Carriers and Customers to report events and/or resolution of
events.
Participate in tracking and prioritization of ticket-handling, including
inter-shift turnover.
Capable of training users in NOCC applications and system fundamentals.
Ability to write basic documentation.
Possess excellent communication skills and understanding of prioritizing
escalation events is essential.
Ability to follow instructions - both written and verbal.
Required Degrees/Majors/Accreditations/Skills:
Familiarity with basic Nortel and Cisco router commands and troubleshooting.
Fundamental understanding of LAN and WAN systems.
Fundamental understanding of Cisco and Unity Call Manager and VoIP systems.
Strong inter-personal and communication skills.
Capable of explaining simple procedures in writing or verbally.
Good phone customer service skills. .
Desired Degrees/Majors/Accreditations/Skills:
Applicant should have 2 yrs college or equivalent work experience. Degree
area/certificate in computer science, computer engineering or related field.
Previous proven experience in customer support, network operations, system
administration. Ability to know what has to be done in a given situation.
Ability to accept responsibility and meet deadlines. Motivated to advance.
Position requires CCNA Certification or Higher with ability to demonstrate
skills.
The LNOC is a 24x7x365 operation. Candidates must be willing to work any and
all shifts as assigned.
Security background clearance will be required.
Previously solicited agencies for candiate availability - send your experienced
candidates.
This position will work "night shift" 4 days/week 10 hr shifts Wednesday thru
Saturday. 4 days on, 3 days off. Starting time could be anywhere between 5pm -
8pm, once defined it will be a steady schedule.
Required Certifications:
Certification One: CCNA
Certification Two: CCNP
Required Skills:
1) Cisco Call Manager Expert Required
2) Cisco Unity Expert Required
3) Cisco CER Expert Desired
4) Cisco Routing & Switching Expert Required
5) Customer Service Expert Required
6) Cisco IP Call Center Expert Required
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Thanks & Regards,
Ravi Sama | Zenmonics Inc.
Ph: 214 329 0130
Email: [email protected]| w: www.zenmonics.com
125 Floyd Smith Drive, Suite 220,Charlotte, NC 28262
Yahoo ID: sama_nobles4679
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