https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18990
Bug ID: 18990
Summary: Overdue Notices are not sending through SMS correctly
Change sponsored?: ---
Product: Koha
Version: 16.11
Hardware: All
OS: All
Status: NEW
Severity: normal
Priority: P5 - low
Component: Notices
Assignee: n...@bywatersolutions.com
Reporter: ke...@bywatersolutions.com
QA Contact: testo...@bugs.koha-community.org
For SMS messages to be sent, the patron has to have a phone number to receive
text messages and their carrier. When an enhanced message sends(advance
notices, holds, checkin, checkouts) it takes the phone number and adds the
appropriate carrier information to it. For the Over Notices, the SMS number is
not getting attached to the carrier information, the email information is being
used instead. Thus the patron is receiving an SMS overdue notice via their
email address instead of through a text message.
See below- an advanced notice of Item due sent via SMS uses the phone number,
however, the overdue Notice uses the email address:
select message_id, to_address, subject, message_transport_type as mtt from
message_queue where message_transport_type='sms' and date(time_queued) =
CURRENT_DATE limit 10;
+------------+------------------------------------------------------+----------------------------+-----+
| message_id | to_address | subject | mtt |
+------------+------------------------------------------------------+----------------------------+-----+
| 549913 | c...@gmail.com@vtext....@vtext.com@vtext.com | Overdue Notice | sms
|
| 551808 | llie...@btx.gov@txt.att.net | Overdue Notice | sms |
| 551811 | nb...@tx.rr.com@tmomail.net | Overdue Notice | sms |
| 551814 | jb...@gmail.com@vtext.com | Overdue Notice | sms |
| 551871 | 8172284...@tmomail.net | Advance Notice of Item Due | sms |
| 551873 | 8172284...@tmomail.net | Advance Notice of Item Due | sms |
| 551875 | 8172284...@tmomail.net | Advance Notice of Item Due | sms |
| 551901 | 817-879-8...@txt.att.net | Advance Notice of Item Due | sms |
| 551904 | 817-879-8...@txt.att.net | Advance Notice of Item Due | sms |
| 551906 | 817-879-8...@txt.att.net | Advance Notice of Item Due | sms |
+------------+------------------------------------------------------+----------------------------+-----+
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