https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23615
Bug ID: 23615
Summary: Alert staff when patron cancels an ILL request in opac
Change sponsored?: ---
Product: Koha
Version: 18.11
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: ILL
Assignee: koha-bugs@lists.koha-community.org
Reporter: niamh.walker-hea...@it-tallaght.ie
Patrons can cancel a request on the opac but staff are not notified of this,
and may have proceeded with fulfilling a request in the meanwhile.
Create a notification to ILL staff / branch when a request is cancelled via an
opac user by email and via alert when they log into Koha, or allow the library
to disable this functionality.
Staff need to know if a request is cancelled so that request costs are not
incurred by the library.
Unnecessary budgetary spend and Staff time wasted on processing cancelled
requests can arise because of this.
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