https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20844
Andrew Fuerste-Henry <[email protected]> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|Needs Signoff |Failed QA --- Comment #94 from Andrew Fuerste-Henry <[email protected]> --- The implementation of patron messaging here needs work. The notice this enhancement creates generates as soon as the item is marked lost, before the staff member indicates whether the hold should be reverted or cancelled. As such, the notice cannot tell the patron specifically what happened to their hold. Additionally, the same notice sends when an item in-transit to fill a hold is marked lost. This is confusing as the notice says "Your hold awaiting pickup is no longer available." but when an item is in-transit Koha has not yet sent a hold waiting notification. This feature should be reworked such that the library can create and assign a hold_cancellation reason to be applied when a hold is cancelled due to a lost item, both when the hold is waiting and when the hold is in-transit. That will generate the existing Hold Cancellation notice, which can be customized to specify to the patron why the hold was cancelled. We should implement a new notice to be sent to the patron when a hold's waiting status is reverted. We should not send a notice to the patron when their in-transit hold is reverted. -- You are receiving this mail because: You are watching all bug changes. _______________________________________________ Koha-bugs mailing list [email protected] https://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-bugs website : http://www.koha-community.org/ git : http://git.koha-community.org/ bugs : http://bugs.koha-community.org/
