Hi Anselm
We have koha 16.11.06 installed and we are facing this exact issues. We
have tried clearing the cache but the problem still persists.
what else could we do?
...
try to clear your cache first - it can be one reason this
happens. Also
take a look at the networking tab in the dev tools of your
browser if
the problem remains to see what happens there.
It was the cache! Seems like if nothing else is working it's always
the cache (but I forget about it sometimes...)
"Clearing the cache" in my case meant pressing CTRL+F5 in the
webbrowser. If that doesn't work the first time it may work the second
time...
If this still doesn't work for you I would try:
1. Restart Koha (including Plack):
$ sudo service koha-common restart
2. Are you sure your patrons are actually in the database? You should
find them executing for example the following SQL statement:
mysql> SELECT * FROM borrowers;
Hope this helps.
Best wishes: Michael
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