On Thu, Apr 17, 2008 at 5:53 PM, Brad Beyenhof <[EMAIL PROTECTED]> wrote:
> On 17/04/2008, James G. Sack (jim) <[EMAIL PROTECTED]> wrote:
>  >  Asking a lot of people to voluntarily give attention to one problem, and
>  >  actually getting attention has always seemed amazing to me. It's an
>  >  especially precious resource, and I try to remind myself not to impose
>  >  on others without trying to find the easy answers myself -- well most of
>  >  the time I remember. ;-)
>
>  The reason it works is that it's a community. In general, people offer
>  their expertise because they have received help in the past (or they
>  hope to receive help in the future).

Ego.  I help when I can because it thrills me to be able to help
someone.  Though appreciation is an important element, and that's
where the difference between the "help desk" metaphor and the P2P
metaphor come in.  Peers appreciate.  Customers expect.

-todd


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