I just received an email from Aircraft Spruce announcing a new support method: live chat. I had ordered some tools with the wrong shank size and needed to get an RMA number to send them back so I gave the live chat a shot. Response was nearly instantaneous, I've got my RMA number and we're in the 21st century now! Whether or not you do business with Spruce, their live chat help and support sure is a nifty feature... just go to their website and click on the new 'live chat' tab at the top and a chat window will open up, showing which support features are 'hot' at the moment. Customer support was online when I opened the box so after just a few minutes, I'm done. Highly recommended.
Oscar Zuniga Air Camper NX41CC Flying Squirrel N2069Z San Antonio, TX mailto: taildr...@hotmail.com website at http://www.flysquirrel.net
