Okay, sometimes you just have to keep drilling the customer for more info until something gives. I went to site today to try to find this elusive reboot-causing noise. I asked the homeowner again where he hears it and when, and after telling me the same thing he's been telling me for days, he added a detail that he had previously missed. He said 'I can go into the closet where the [KSU] is and hear a squealing noise that just goes on and on.', at which point I asked 'do you mean from the battery backup [UPS]? Of course, he didn't even know what that was, and it turns out that the battery is about 12 years old. A new UPS and we've not had a call yet! Tomorrow will tell, but it makes perfect sense that the power was becoming intermittent at random times of the day/night, and the system was just doing what it always does when it reboots, just in rapid succession! So, after you have all finished rolling your eyes back into your heads, know this - that no matter how strange the problem, there's ALWAYS an explanation, and more often than not, it's pretty darn simple.
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